Best Contact Centre Immersive Technology Provider 2024 – SME Elite Business Awards
In the fast-paced world of customer service, where communication often takes place over the phone,
Uncover the latest trends impacting contact centers, dive into expert white papers, learn best practices, and stay informed about your industry.
In the fast-paced world of customer service, where communication often takes place over the phone,
A leading tyre manufacturer sought innovative solutions to increase customer engagement and sales growth, particularly focusing on enhancing market share and customer relationships amid the shift to remote work.
A leading tyre manufacturer sought innovative solutions to increase customer engagement and sales growth, particularly focusing on enhancing market share and customer relationships amid the shift to remote work.
Traditional voice-only calls, a fixture in contact centers for over a century, have become isolated as the last major non-digital component in an increasingly digital customer journey. This isolation creates friction and often leads to increased Average Handling Time (AHT) and poor Customer Experience (CX).
Grypp’s innovative Visual Engagement Platform, wins Best Sales Enablement & Performance Tool award at the esteemed Brandon Hall Excellence Awards, a testament to the platform’s impact on modern contact centers. This accolade was achieved in partnership with our BPO partner, a collaboration that epitomizes the synergy of technology and teamwork.
A leading tyre manufacturer sought innovative solutions to increase customer engagement and sales growth, particularly focusing on enhancing market share and customer relationships amid the shift to remote work.
During the ICMI conference, Dennis Wakabayashi, an esteemed expert with more than 30 years in the customer experience (CX) field, conducted an interview with Dianne McCoubrey, Vice President of Sales at Grypp.