Uncover the latest trends impacting contact centers, dive into expert white papers, learn best practices, and stay informed about your industry.
We are excited to return at the upcoming Call & Contact Centre Expo at ExCeL London on 29-30 November 2023. Visit us at booth CC-P40 to discover firsthand how our award-winning technology is transforming the way customer service agents interact with customers.
We are excited to return at the upcoming Call & Contact Centre Expo at ExCeL London on 29-30 November 2023. Visit us at booth CC-P40 to discover firsthand how our award-winning technology is transforming the way customer service agents interact with customers.
Grypp, a cloud-based DXP (Digital Experience Platform) provider for contact centers, has been honored with the esteemed title of “Best New Technology Solution” at this year’s International Customer Management Institute (ICMI) Expo.
Grypp, the pioneering visual engagement platform designed to transform the contact center industry, is thrilled to announce its outstanding achievement as a finalist in three prestigious categories at the esteemed ENGAGE Awards.
Providing exceptional customer service is crucial for contact centers to drive loyalty, satisfaction, and growth. One of the most important service metrics is First Call Resolution (FCR) – the percentage of inquiries resolved during the initial contact.
Call centers face notoriously high turnover, with annual rates surpassing 300% at some companies. This revolving door disrupts operations, diminishes customer loyalty, and significantly impacts the bottom line.
Call centers play an integral role in customer service and sales. But legacy operations are ripe for disruption through modern innovations.
