Add visuals to your call center interactions. Delight your customers and boost your sales.
A global Telco wanted to improve its call center performance to match its digital channel.
Because customers could visually compare products and plans online, but not during phone calls — the Telco needed some way to close this gap. They asked Grypp to help.
Grypp provided the Telco’s agents with visualization tools to easily present customers a range of handsets and plans. Within weeks of deploying Grypp, the Telco achieved record attachment rates and conversions in their call center, beating their online channel.
on platform and support
Increase up-sell and cross-sell opportunities with engaging visuals on every call.
Remove friction, improve service quality, and give your customers exactly what they're looking for.
Bring clarity with visuals, diagnose complicated problems easily, and resolve customer issues faster.
Remove friction from your agent workflows and equip your team for success.
Save valuable time on every call. Stop explaining for minutes what you can show in seconds.
Minimize miscommunications and reduce the need for costly escalations.
Up-sell and cross-sell effortlessly with visual product comparisons. Easily follow up with and convert undecided customers with call history links.
Equip your agents to deliver a more personalized, customer-driven experience. Reduce AHT and escalations while boosting first call resolutions.
No need to wait 6 months for a complicated deployment. Grypp offers a no-code, open API for effortless integration into your existing systems.
Give us 20 minutes of your time
and we’ll show you how Grypp
can supercharge your agents,
delight your customers and add
real value to your business.
In just a few minutes, discover how Grypp will help you: