Grypp is the only visual engagement platform built for contact centres that lets your agents serve customers like they’re standing right beside them- seeing what they see, solving issues faster, and turning every interaction into a revenue opportunity.
Why Grypp?
Reduce AHT. Improve FCR. Deliver standout customer experiences, visually.
Visual tech for visual world… because customers expect more than just a phone call.
All the visual tools you’ll need in one platform to enhance customer
engagement, boost service efficiency, and drive results.
Grypp is fully functional as a standalone solution and built to scale – no integration required.
Our lightweight, public API is designed to make embedding visual interactions into your existing platforms seamless. Whether you need to create, list, update, or retrieve conversations, our API can plug directly into your workflows – no heavy lifting required!
For enterprise users, we also provide a native Salesforce integration that enables teams to launch branded conversations, attach customer data, and view the full interaction journey – all without leaving Salesforce.
See the Conversation, Solve in Real Time & Transform Every Customer Interaction
Provide follow-up links for continued engagement
Annotate and guide customers visually in real time
Minimize errors with guided form completion
Summarize key discussions for customer convenience.
Increase conversions with immersive, interactive support
Share, receive, and collaborate on documents instantly
Finalize agreements and transactions in one call
Securely verify identities in compliance with KYC regulations
Accept and process compliant payments remotely
Maintain a secure, detailed record of all interactions
Signature capture tied to the person—not just a person—via biometric face match and audit trail.
Automatically send a structured summary to back-office teams with all interaction details and uploaded files.
Process transactions safely and in line with regulations
Ensure data protection and industry-standard security
Maintain adherence to regulatory payment guidelines
See what the customer sees and resolve issues faster
Annotate and guide customers visually in real time
Enhance engagement with embedded video interactions
Resolve issues faster – see what customers see, provide face-to-face guidance, diagnose problems and personalize interactions
Compare products side-by-side for better conversions.
Synchronize agent and customer experiences seamlessly
Help customers choose products and complete purchases.
Turn static documents into real-time, collaborative forms with field entry, identity validation, and visual signing
Turn physical spaces, emails, and web pages into visual service entry points. Instant customer access, no app needed
Eliminate email back-and-forth with embedded uploads, file merging, and real-time document previews for agents
Capture instant customer feedback with branded, conversation-based experience scoring
