Grypp’s innovative Visual Engagement Platform, wins Best Sales Enablement & Performance Tool award at the esteemed Brandon Hall Excellence Awards, a testament to the platform’s impact on modern contact centers. This accolade was achieved in partnership with our BPO partner, a collaboration that epitomizes the synergy of technology and teamwork.
Elevating Customer Experience through Advanced Cloud Technology
Grypp stands out for its cloud-based configuration, ease of setup, and minimal integration time. It’s designed to deliver out-of-the-box functionality while also offering sophisticated integration options. The platform can synchronize directly with CRM systems, reflecting a deep understanding of customer-centric operations. Its customization features allow for a personalized touch, aligning with specific brand identities.
Enhancing Customer Interactions
Advisors can send customers a link via email or SMS, opting for the most effective sharing method, whether visual or digital. As customers engage with the live digital viewport, they can collaborate interactively, utilizing digital media to review products, troubleshoot, sign documents, and finalize transactions. This approach not only improves customer engagement but also enriches the purchasing experience.
Two case studies underline the platform’s efficacy:
- A Global Tyre Business: By integrating Grypp’s technology, the company saw a jaw-dropping +138% surge in sales and quadrupled its revenue. This showcases the platform’s ability to captivate and engage customers visually, driving sales growth.
- Large US Storage Company: The company harnessed the platform to expedite sales closure and enhance first-call resolution. The tangible outcome was an incremental revenue increase of over $1.47 million.
A Platform Beyond Sales
While initially favored for sales campaigns, Grypp’s capabilities, such as document sharing, product comparisons, video conversations, and co-browsing, make it equally compelling for support campaigns. The platform maintains a detailed action log and audit trail, ensuring transparency and compliance with InfoSec standards and GDPR regulations, thereby bolstering customer trust. Find out more
About Brandon Hall Group™
Brandon Hall Group is the only professional development company that offers data, research, insights, and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era.
For over 30 years, we have empowered, recognized, and certified excellence in organizations worldwide, influencing the development of over 10 million employees and executives. Our HCM Excellence Awards program was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.”
The awards recognize the best organizations that have successfully developed and deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results. We are honored to receive applications from organizations worldwide ranging from small, medium, large, and global enterprises to government, not-for-profits, and associations.