Insights

Our take on visual technology, customer experience and the problems businesses face every day.

Practical advice, industry insights and a closer look at what actually works.

Telecom Contract Signing Drop-Off: How to Help Customers Finish Online

First Contact Resolution for Utility Meter Queries: What Counts as Resolved?

How to Reduce Product Returns With Better Customer Support

Automated Customer Service – Pros, Cons and Missing Context

AI Agent Assist: When Human Agents Still Need to See

Contact Center Automation & Where Visual Context Helps

Contact Center KPIs: Measuring Completed Customer Tasks

First Call Resolution Best Practices & How to Verify Actual Resolution

How to Reduce Average Handle Time Without Increasing Repeat Contacts

Visual Transformation vs Point Solutions

Adding Visual Engagement to Existing Contact Center Systems

Where Visual Context Fits in the Unified Agent Desktop