Insights

Our take on visual technology, customer experience and the problems businesses face every day.

Practical advice, industry insights and a closer look at what actually works.

Connected Car App Pairing: When Live Screen Support Helps

How to Measure Co-Browsing Success in Banking Account Journeys

Utility Fault Calls: How Visual Diagnosis Can Reduce Repeat Contacts

How to Reduce Unnecessary Utility Engineer Visits With Remote Visual Triage

Insurance Claims Portal Abandonment: How Co-Browsing Can Help

Banking Customer Onboarding: How to Reduce Rejected Document Uploads

How to Reduce Avoidable Appliance Returns With Remote Video Support

Broadband Router Troubleshooting: What Agents Can Check Through Live Video

Average Handle Time in Broadband Support: Where Visual Diagnosis Saves Rework

SaaS Onboarding Drop-Off: When Co-Browsing Can Recover Setup

Housing Repair Triage: Capture the Right Evidence Before Sending a Contractor

Telecom Contract Signing Drop-Off: How to Help Customers Finish Online