How Much Are No Trouble Found Returns Costing Your Business?

Many organisations discover that up to 70% of returns contain no fault and are draining support budgets.

Grypp helps support teams diagnose issues visually before authorising a return, improving client satisfaction whilst saving time and money.

Calculate Your Savings

Trusted by Leading Brands

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NO TROUBLE FOUND (NTF) RETURNS CALCULATOR

How much could Grypp save your support operation?

Estimate the financial impact of reducing unnecessary returns across your customer support team.

Support team size 100 agents
100 agents
Estimated monthly savings
$0
Est. payback of 12 month contract
0 months

See how Grypp could reduce unnecessary returns across your support team

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    See the Solution

    All the visual tools you’ll need in one platform to enhance customer engagement, boost service efficiency, and drive results.

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    Visually Resolve and Reduce No Trouble Found Returns

    Grypp’s visual contact center solutions equip your agents for success with easy-to-use customer interaction tools that unlock faster resolution and better call center efficiency.

    Grypp is already delivering measurable impact for contact centers:

    Reduced Average Handle Time (AHT) by up to 33%

    Visually assist customers with website navigation, optimize compliance processes, and free up time for your agents to increase agent capacity by 3x.

    Doubled First Call Resolution (FCR)

    Automate routine processes and data capture to reduce errors, speed up dispute resolution, minimize repeat interactions, and analyze insights to make data driven decisions.

    Boosted Customer Satisfaction Scores (CSAT) by up to 24%

    Deliver personalized visual-first CX, reduce long wait times and fragmented support, and create frictionless digital interactions to boost customer retention and satisfaction.

    Increased ROI by up to 36X

    Surface common themes and operational pain points across your call and contact center in real time and boost call center efficiency in both centralized or distributed teams.

    See the Results with Grypp

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    FAQs

    What does Grypp integrate with in a typical contact center tech stack?

    Grypp is flexible, secure, built for scale, and integrates seamlessly with your existing contact center tech stack. Whether you connect via public no-code API or custom workflows, Grypp integrates with your current CRM, website, app, IVR, or other contact center solutions.

    Grypp supports omnichannel operations by streamlining communication across multiple channels and customer interaction tools, such as real-time video, live document sharing, messenger capabilities, screen sharing, QR codes, mobile push notifications, and much more. Our omnichannel contact center solutions deliver a unified and engaging experience for your customers that boosts conversions, enhances customer loyalty, and increases sales revenue.

    Yes! Agents can easily guide customers on their preferred device, whether its mobile, desktop, or tablet. Universal CoBrowse – Grypp’s secure virtual browser works across all modern browsers and devices for maximum flexibility  – with no dependency on customer hardware or browser limitations.

    Grypp can be deployed rapidly in just 72 hours, with zero downtime, enterprise-grade security, and 100% agent adoption in one week. Once deployed, agents are able to engage with customers easily, without the need for customer downloads or installs.