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Grypp, the pioneering visual engagement platform designed to transform the contact center industry, is thrilled to announce its outstanding achievement as a finalist in three prestigious categories at the esteemed ENGAGE Awards.
In the rapidly evolving world of customer service, understanding key performance indicators (KPIs) is paramount
With the advent of LLMs (Large Language Models) like ChatGPT and the growing popularity of
One of the largest online retailers in the US, with a product catalogue totalling more than 80,000 items was facing challenges with their online order process during a critical period of high revenue expectations.
Download the White Paper Now Uncover how top call centers are using technology like visual
One of the largest online retailers in the US, with a product catalogue totalling more than 80,000 items was facing challenges with their online order process during a critical period of high revenue expectations.
One of our largest global partners reviewed the end-to-end customer journey and identified the key difference between the existing digital and voice journeys was in how the various options were presented to the customer.
