SightCall helps you see the issue
Grypp Resolves It
More Than Just Visual Support
- Complete tasks in one interaction, not multiple follow-ups
- Replace fragmented tools with one unified platform
- Drive measurable gains across FCR, AHT and revenue
Increase First Contact Resolution and reduce repeat demand
Cut Average Handle Time
Reduce operational costs by resolving issues first time
Stop revenue loss from abandoned customer journeys
Handle more volume without increasing headcount
Turn support from a cost centre into a revenue driver
Reduce escalations caused by incomplete resolutions
Increase in-session conversion rates
Improve agent productivity across every interaction
Maximise value from every customer contact
Trusted by Leading Brands
Customer Gets Stuck
Contacts Support Team
Agent Sees the Issue
Task Completed In-Session
No Follow-Up Needed
Customers hit friction when they are unable to complete tasks on their own - leading to drop-offs,
frustration and lost revenue.
See How Grypp Completes
What SightCall Doesn't
See & Resolve in the Same Interaction
Voice and messaging alone leave too much room for error. Even when agents can see the issue, resolution still depends on what happens next. The challenge isn’t just visibility, it’s task completion.
Even with visual assistance, customers still need to follow instructions, provide the right information and finish the process correctly.
Most visual support tools help you identify the problem. Grypp ensures the task actually gets completed in the same interaction.
Reveal your hidden support costs
Every failed interaction creates repeat contacts, delays and unnecessary costs.
See the impact based on your own numbers.
Estimated annual savings
$0
Est. payback period
0 weeks for a 12 month contract
Equivalent of
0 Additional Agents
without increasing headcount