Struggling with compliance?
The telecommunications industry is facing an increasingly complex landscape of legislative oversight, with a growing number of investigations and penalties becoming the norm. As a result, companies in this space must be more diligent than ever in ensuring compliance with all relevant regulations. In recent news; BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and broadband deals. Ofcom is checking if the telecoms giant failed to give people “clear and simple” contract information, which it is required to provide.
It doesn’t have to be risky
One way to mitigate the risks associated with this evolving minefield is by providing customers with real-time clarity prior to purchase. By doing so, companies can ensure that customers fully understand the terms of the service or product they are purchasing, and that they are in compliance with all relevant laws and regulations.
Grypp is a solution that can help companies achieve this level of compliance and customer satisfaction. By providing real-time clarity of key terms in writing, Grypp can help ensure that customers are fully informed and able to make informed purchasing decisions. This not only improves customer experience, but also helps to mitigate the risk of investigations and penalties.
Perfect for when you need:
- That authenticated digital signature, Grypp makes capture simple and compliant.
- Audit trails to all documents and transactions Grypp offers reporting available from all interactions across the entire conversation. Now that’s unprecedented protection.
- To help customers complete forms, Grypp allows them to do it with the agent together – both ‘fully sighted’ and customer able to input in real time. No errors.
In addition, Grypp can also help companies improve their bottom line. By providing a better customer experience, companies can increase customer retention and attract new customers, resulting in improved financial performance.
Make commerce easier for everyone
As the telecommunications industry faces an ever-evolving minefield of legislations, companies must take steps to ensure compliance and protect themselves from investigations and penalties.
Let us bring your agents and customers closer together than ever before through our patented ‘I see, You See’, technology. Simple, frictionless and engaging.