Travel & Hospitality Support so Personal it Feels Like You are There
Deliver 5-star service with visual engagement that transforms travel hospitality customer experience
Transform Every Conversation into a Sales Opportunity with Real-Time Guest Support
Grypp empowers travel and hospitality teams to visually guide customers through bookings, itineraries, and real-time issue resolution no matter where they are. With tools that let agents assist like they’re there… right beside the guest, Grypp creates clarity in high-stakes moments to reduce errors, drive more bookings, and boost satisfaction when it matters most.
From Bookings to Check-Ins - Elevate Travel & Hospitality Customer Experience with Visual Support
Confusing booking processes, frequent errors, and complex documentation workflows create high cancellation rates, missed upsell opportunities, and low customer satisfaction – impacting brand reputation, your ability to retain and grow key customer relationships, and your bottom line.
Grypp’s visual engagement tools allow you to cut through the complexity of hospitality customer experience challenges to reduce booking errors, streamline every guest interaction, and improve CX with seamless, secure, and real time remote guest support.
- Make booking walkthroughs easier to follow and increase attachment rates by allowing agents to navigate any website alongside guests with Universal CoBrowse
- Ensure confirmation accuracy and turn passenger name record (PNR) codes into complete flight or itinerary information removing costly and frustrating errors
- Resolve complaints faster and manage claims evidence with a personal touch using UpLoad and VideoAssis
- Visually upsell add-ons like hotels, rental cars, and flight extras with ViewDocs and Universal CoBrowse
Support Every Moment, from Booking to Arrival… Visually
Increase reservations, amplify sales, reduce booking errors, and shrink cancellations with flexible, secure, and built for scale booking support software
Explore Visual Support for Seamless Bookings
Proof in Numbers
ROI in year 1
Sales performance increase
Revenue
Fraud Reduction
Annual Sales
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing travel and hospitality solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Deploy real-time human support without apps or downloads in under 72 hours, with zero downtime and 100% agent adoption in one week
- Developed with security at its core, Grypp is GDPR compliant, and we work with PCI compliant payment partners to ensure payment services comply with PCI DSS requirements
- Optimize hospitality customer experience for any guest booking – whether its OTA, airlines, cruises, resorts, or more
FAQs
Can I help users with live itinerary changes?
Yes, Grypp allows you to help users with live itinerary changes seamlessly. With Grypp’s visual engagement tools, your agents can see and guide guests through booking changes with seamless screen sharing, PNR itinerary visualization, one- and two-way video, document uploading, and co-browsing to serve guests like they’re stood right beside them.
How does Grypp reduce errors during the booking process?
Grypp reduces errors during the booking process by utilizing visual engagement tools. With error-free confirmation, Grypp allows you to convert passenger name record (PNR) codes into complete flight or itinerary information and initiate real-time customer approval to eliminate errors, leading to fewer cancellations and reschedules.
Does Grypp work internationally?
Yes, Grypp was built with scale in mind. It’s cloud-native, globally distributed, and fully multi-tenant – meaning you can roll it out across regions, languages, and teams with ease. Whether you’re supporting a single market or coordinating multiple brands across different time zones, Grypp ensures a consistent, secure, and real-time visual experience for both agents and customers. Plus, with configurable branches and flexible deployment options, it fits seamlessly into your existing tech stack – wherever your teams are based.
