See. Support. Solve.
with In-App Support
Transform app experiences with real time, secure visual guidance
What is In-App Visual Support?
Real-time in-app visual guidance that resolves user issues instantly.
Even the best apps can frustrate users, leading to churn, abandoned transactions, and lost revenue. Grypp In-App Support lets users get live, visual help instantly – without leaving your app.
Grypp’s In-App Visual Support feature turns your mobile app into a real-time visual support channel. Users can start live sessions instantly, connecting with agents who guide them visually using AR annotations, laser pointers, and step-by-step instructions – without taking control of the device or interacting directly within the user’s app.
By providing clear, in-app guidance, you can reduce frustration, prevent errors, and eliminate abandoned workflows. Support teams can resolve issues faster, increasing first contact resolution (FCR) and reducing average handle time (AHT). Analytics capture insights from invisible issues, helping you improve app flows before users encounter problems. The result – higher user confidence, retention, and satisfaction… and lower support costs.
Grypp In-App Support
Seamless, live in-app guidance that reduces churn, cuts friction, and improves outcomes.
Resolve Issues Faster In-App, Boost CX & Cut Costs
Reduce user frustration, prevent churn, and stop drop-offs with instant, step-by-step visual guidance inside your app.
Instant Visual Support When Needed
- Start live support directly from the app
- No login interruptions or switching channels
Reduce Friction, Errors & App Abandonment
- Guide users through multi-step workflows
- Prevent mistakes that can lead to frustration or churn
Support Users at Critical Moments
- Complete forms, fix errors, and guide complex workflows.
Faster Adoption & Higher Retention
- Improves user confidence, and increases retention
- Encourages long-term app engagement
Easy to Deploy & Scale
- Embedded via Grypp’s SDK in iOS & Android apps -no complex installs or training required
- Fully customizable for your brand and workflows
Secure, Compliant & Reliable
- All sensitive data is automatically masked, and no personal data is collected or stored, ensuring full PCI and privacy compliance
- Agents only guide visually (never control the app) keeping the user’s device private
Uncover Hidden User Friction
- Identify where users struggle before they abandon the app, including workflow errors, confusion, and failed payments.
How Grypp In-App Visual Support Works
Step-by-step visual guidance keeps users inside the app while agents provide real-time visual guidance.
Users tap the in-app help button to start a session and receive a secure, one-time 6-digit code to share with the agent. Once entered, secure mobile app screensharing begins, letting agents see exactly what users see, without controlling their device.
Agents guide users with AR annotations, laser pointers, and step-by-step instructions to complete tasks like updating payment details, filling forms, troubleshooting errors, or managing bookings. Sensitive data is automatically masked, ensuring privacy and compliance.
Visual guidance reduces frustration, prevents errors, and helps users complete tasks confidently. Teams gain real-time insights into app issues that often never reach traditional support channels. By resolving issues on the first attempt, you can boost first-contact resolution, shorten handle times, and enhance the overall digital experience – all while users remain fully engaged inside your app.
The Impact of In-App Guided Support
Retention – Users stay engaged with guided support
Reduces AHT
Solves issues faster, saves time
Higher CSAT
& NPS
Step-by-step guidance improves satisfaction
Reduced Support Escalations
Fewer repeat contacts and lower operational costs
Why Grypp?
Grypp delivers secure, instant visual support inside your app. By showing users exactly what to do, agents reduce frustration, prevent drop-off, and cut churn – at the moments that matter most. With Grypp In-App Support, users get instant, visual guidance at the moment of need… no leaving the app, no frustration, no abandoned workflows!
- Works seamlessly across iOS & Android apps
- Secure, contextual, and embedded guidance that keeps users in-app
- SDK + full documentation for IT teams
- Fast, easy deployment
- Improves FCR & reduces AHT
- Tracks “invisible” user issues
Where In-App Visual Support Makes an Impact
Grypp’s In-App Visual Support improves user experiences, reduces errors, and increases efficiency across multiple sectors.
Banking & Finance
Support secure payments, account updates, and onboarding with real-time guidance that improves first-contact resolution and minimizes operational risk. E.g. card updates, dispute handling, declined payments, troubleshooting, multi-step forms.
Healthcare
Guide patients through forms, appointments, and portals with step-by-step visual assistance, reducing errors and abandoned workflows.
Retail & E-Commerce
Assist users during checkout, returns, order tracking, or product selection to reduce abandonment and drive conversions.
Travel & Hospitality
Resolve booking issues, share itineraries, guide users through complex workflows instantly and engage in loyalty programs.
Utilities
Help users navigate billing, resolve queries, and switch plans efficiently to improve satisfaction and reduce friction.
Plus…
any scenario requiring step-by-step guidance to prevent errors
FAQs
What is In-App Visual Support?
In-App Visual Support is a real-time mobile app support solution that uses live video, AR annotations, laser pointers and screensharing to help agents guide users through complex workflows. Agents can see what the user sees, provide step-by-step guidance, and resolve issues without controlling the device, improving resolution times and reducing user frustration.
How does In-App Visual Support improve customer support?
By delivering real-time, in-app guidance, agents can troubleshoot errors, guide users through multi-step app workflows, and provide interactive support. This reduces app abandonment, boosts user engagement, and increases customer satisfaction (CSAT & NPS).
How does In-App Visual Support improve First Contact Resolution (FCR)?
Agents visually guide users through every step, resolving issues on the first contact. By seeing exactly what users see, agents prevent repeated calls or tickets, improving FCR and support efficiency.
Can In-App Visual Support reduce Average Handle Time (AHT)?
Yes, live in-app guidance accelerates task completion, eliminates back-and-forth, and reduces AHT, operational costs, and support workload, while keeping users fully engaged inside the app.
Is in-app screensharing secure and compliant?
Absolutely, sensitive information is automatically masked, agents never control the user’s device, and no personal data is stored, ensuring full PCI DSS, privacy, and mobile compliance.
Can In-App Visual Support help reduce app churn?
Immediate, contextual in-app support resolves friction and errors quickly, increasing app retention and reducing churn.
Which industries benefit most from in-app visual support?
Any customer-facing mobile or web app with multi-step workflows or complex transactions benefits, including banking, finance, healthcare, travel, retail, e-commerce, and utilities. Visual guidance reduces errors, improves efficiency, and enhances the digital user experience.