See What Your Customers See, Solve What They Can’t Explain
Visual Contact Center Solutions That Improve Operational Efficiency, Reduce Handling Time and Help Resolve Complex Issues Faster
Deliver Remote Service That Feels Face-to-Face with Omnichannel Contact Center Solutions
Grypp equips your call and contact center agents with powerful customer interaction tools that go beyond voice – so agents can see the conversation, not just hear it. Real-time visual engagement tools like one- and two-way video, co-browsing, and guided media sharing eliminate communication friction and help agents support customers as if they’re standing right next to them. With Grypp, you can deliver faster, more accurate service at scale – reducing costs, improving agent performance, and elevating customer experience.
Accelerate Resolution with Customer Interaction Tools That Connect, Convert and Deliver Value
Co-browsing for Real-time, Scriptless Co-Navigation on Any Site
Support customers live with Universal CoBrowse, enabling agents to complete forms collaboratively and guide users through complex tasks like applications or checkouts – without any downloads or scripts. Grypp’s secure virtual co-browser works flawlessly across all devices, eliminating hardware or browser restrictions and customer frustration.. Gain valuable insights with page recordings, track conversions, and measure ROI from every agent-led session.
Remote Diagnosis and Face to Face Service Through Live Video
Using VideoAssist, your agents can instantly see what your customers see using one-way live video – no installs, just a simple browser link. They can snap pictures to capture issues, create guides, and help customers help themselves – cutting down on guesswork and getting things fixed, the first time, without unnecessary technician visits.
VideoCall makes it easy to connect face-to-face with two-way video, complete with branded backgrounds and quick camera switching. It’s a personal, professional way to engage customers and solve problems faster.
Real-Time Form Collaboration and Document Sharing to Reduce Errors and Speed Up Service
Enable your agents to instantly share brochures, guides, and compliance documents right in the conversation using ViewDocs simple, lightweight viewer. Customers can review and confirm documents on the spot with no more lengthy disclaimers to read aloud… and every confirmation is tracked with a full audit trail for peace of mind. Making compliance easy, while speeding up resolutions, and putting control in your customers’ hands.
Let customers send files straight into the chat with UpLoad – no emails, logins, or downloads needed! Agents can view and annotate documents in real time, merge multiple files, and keep everything secure with built-in virus scanning. Everything is logged automatically, so compliance and audits are a breeze. Both tools slide seamlessly into any conversation, triggered by agents exactly when they’re needed – to keep things clear and moving forward.
One Conversation, One Session, Payments and Paperwork Done
Let your agents manage transactions and compliance together with SecurePay and ViewDocs – without handing off or switching systems. SecurePay enables real-time, PCI DSS compliant payments where customers enter their card details directly, with zero agent visibility. Receipts are instant, and no special roles or complex workflows are needed as any agent can handle secure payments with ease. Paired with ViewDocs, agents can present and confirm compliance documents like T&Cs in the same session, with full audit trails and confirmation logs. You can even offer customers the flexibility to pay asynchronously via secure self-serve links to deliver smooth, secure CX from start to finish.
Stop Talking Around Problems See and Solve Them Instantly with Omnichannel Contact Center Solutions
Grypp’s visual contact center solutions equip your agents for success with easy-to-use customer interaction tools that unlock faster resolution and better call center efficiency.
Grypp is already delivering measurable impact for contact centers:
See the Results with Grypp
Flexible by Design. Standalone or Seamlessly Integrated
Grypp’s omnichannel contact center solutions are powerful on their own but integrating with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing call center operations, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Purpose-built, patented visual CX tech that scales seamlessly across contact centers, clients, and languages
- Deploy in under 72 hours, with zero downtime and 100% agent adoption in one week without the need for installs, downloads, or apps for end users
- Trusted in highly regulated, high-volume service environments
- Combine support and sales tools in one secure platform to reduce call volume while boosting call center efficiency and transform every conversation into a sales opportunity
FAQs
What does Grypp integrate with in a typical contact center tech stack?
Grypp is flexible, secure, built for scale, and integrates seamlessly with your existing contact center tech stack. Whether you connect via public no-code API or custom workflows, Grypp integrates with your current CRM, website, app, IVR, or other contact center solutions.
How does Grypp support omnichannel operations?
Grypp supports omnichannel operations by streamlining communication across multiple channels and customer interaction tools, such as real-time video, live document sharing, messenger capabilities, screen sharing, QR codes, mobile push notifications, and much more. Our omnichannel contact center solutions deliver a unified and engaging experience for your customers that boosts conversions, enhances customer loyalty, and increases sales revenue.
Can agents guide customers across mobile, desktop, and tablet?
Yes! Agents can easily guide customers on their preferred device, whether its mobile, desktop, or tablet. Universal CoBrowse – Grypp’s secure virtual browser works across all modern browsers and devices for maximum flexibility – with no dependency on customer hardware or browser limitations.
How quickly can Grypp be deployed?
Grypp can be deployed rapidly in just 72 hours, with zero downtime, enterprise-grade security, and 100% agent adoption in one week. Once deployed, agents are able to engage with customers easily, without the need for customer downloads or installs.
