Unite
through
Sight
because next-gen CX isn’t just about talking – it’s about seeing, solving, and connecting in real time.
In a world where every second counts and every customer moment matters, voice & messaging alone aren’t enough – each interaction is a chance to build real connections, resolve issues faster, and earn long-term loyalty.
That’s why Grypp was founded in 2017 – with a bold vision to reinvent how businesses connect, support, and sell across every customer touchpoint, from contact centers to field service and beyond.
Just as the internet evolved from a text-only tool to a rich visual experience, we’re doing the same for customer interactions. Grypp brings visual engagement to the heart of every conversation – transforming support journeys, personalizing experiences, accelerating resolution, and driving better outcomes in real time.
One Platform. One Team. One Mission.
Our team brings over 30 years of global experience seamlessly integrating visual engagement technology into customer service and sales journeys. We’ve seen firsthand how transformative visual tech can be – not just for contact centers, but for the brands they represent.
Now, Grypp is on a mission to drive further success by replacing fragmented, outdated, non-digital processes with visually powered engagement – transforming them into measurable, replicable, and scalable operations.
See Every Conversation Clearly
Grypp is the only visual engagement platform purpose-built for contact centers.
Our platform enables agents to go beyond words – using live video, co-browsing, real-time document handling, media sharing, and in-session payments and a host of other capabilities to replicate the in-person experience and deliver personalized customer interactions, as if they were standing right there with the customer.
See the Results
By turning every call into a visual interaction, our customers are already achieving impressive results, including:
AHT
First contact resolution
CSAT
Up to
Error rate reduction
Up to
upsell/cross-sell conversion
Deploying Grypp in days with
agent adoption in just one week
Show, Don’t Tell - The Power of Visual Support
Our belief is simple: people understand better when they can see it. By enabling agents and technicians to show… not just explain, Grypp builds confidence and clarity for both customers and your teams.
Whether it’s resolving a billing issue, selling a product, onboarding a service, or a person, navigating a technical problem, visual engagement reduces friction and increases satisfaction – while dramatically improving operational outcomes.
Trusted by Leading Brands with Vision
We work with leading global organizations to embed visual CX into their digital transformation strategies to streamline sales and service processes. With Grypp, they don’t just solve problems, they build stronger connections, deeper relationships, and more memorable brand experiences.
Our Brand Values
Our values guide every decision, every product update, and every customer interaction.
They reflect what we stand for, how we work, and what our partners can always expect from Grypp.
Immediate & Enduring Value
We believe the best solutions should drive instant impact and set the stage for long-term success. Every Grypp deployment delivers both quick wins and lasting transformation.
Delighting Customers
We don’t just aim to satisfy we strive to surprise, delight, and exceed expectations. Every interaction is an opportunity to wow.
Innovative
Innovation is in our DNA. We embrace bold thinking and fresh ideas, continuously evolving to meet the changing needs of today’s digital-first customers.
Collaboration
We’re stronger together. By fostering deep partnerships, internally and externally, we create an environment where shared success is inevitable.
Built for the Future - Protected by Innovation
Grypp holds multiple patents for our visual engagement technology, including innovations in real-time synchronous interaction, in-website visual concierge services, and generated digital content. This is not just standard visualization technology, its proprietary – designed specifically for contact centers, with a focus on engagement, security, scalability, and simplicity.
Why It Matters
Patents are more than a mark of distinction; they validate the uniqueness of our approach. By choosing Grypp, you’re investing in cutting-edge technology developed by pioneers with decades of experience in CX and visual innovation.
We don’t just keep up with the future of CX – we’ve patented it.
The Team Behind the Vision
At Grypp, we’re more than a tech company, we’re innovators, problem solvers, and customer experience pioneers… on a mission to transform the way people connect.
Our leadership team combines decades of expertise in visual technology, contact center operations, and digital transformation. We’ve led global deployments, built patented technologies, and helped some of the world’s leading brands elevate their customer experience. But what truly sets us apart is our passion for people – the agents, technicians, and customers who rely on our platform every day.
Behind every visual interaction powered by Grypp is a team of passionate, proven leaders. From visionary strategists to seasoned technologists, we bring the experience and drive needed to build, scale, and innovate in a fast-moving CX landscape; always with one goal in mind – helping businesses connect better.
Meet the Leadership Team
A passionate and visionary force behind Grypp, Pete is a tenacious leader with a relentless focus on scaling success.
With over 28 years of experience enabling global sales teams to replicate best practices at scale, Pete has facilitated two successful exits. His mission? To help businesses deliver smarter, faster, and more visionary customer experiences.
Equal parts visionary and tactician, Adam leads the design, engineering, and go-to-market teams driving Grypp’s product evolution.
Known for his obsession with UX and detail, he brings precision and creativity to every release. With a background as a Royal Marines Commando Mountain Leader, Adam combines leadership under pressure with product strategy that scales.
Jemal oversees the backbone of Grypp’s tech infrastructure – from global architecture to security and process optimization.
With over 15 years of experience designing and deploying sales-led visual technology solutions, Jemal brings deep expertise across ISO 27001, SOC2 Type II, HIPAA, and GDPR. A proven problem-solver, he’s trusted to keep the platform secure, scalable, and future-proof.
Scott specializes in scaling and transforming post-sales functions for high-growth SaaS businesses with a focus on customer delight and advocacy.
His background in training and delivery across telco, CCaaS and payment platform providers empowers his leadership of the success function.
Careers
Get Grypp’d. Build What’s Next
We’re not just changing conversations, we’re changing the game… and we’re looking for bold thinkers, builders, and problem-solvers who want to make real impact. At Grypp, you’ll help redefine how the world connects – through powerful visual technology that transforms customer experience.
Even if there’s no open role that fits right now, we still want to hear from you. Send us your CV and a short cover letter and you’ll be first in line when opportunity knocks.
Let’s shape the future together.
You’re in Safe Hands
At Grypp, our vision is to make commerce and communication better for everyone. That also means making sure our security & compliance process is managed; so you can focus on having richer conversations.
Military Grade Security
Grypp has dedicated information security and data protection roles, and performs regular internal & external audits and penetration testing to evidence full commitment to all relevant standards of data protection and cyber security.
ISO 27001
Grypp are ISO 27001 certified covering all relevant aspects of operations.
Data Protection and Data Privacy
Grypp adheres to all relevant digital and data privacy regulations, including CCPA and CRPA. We also comply with applicable data protection laws across individual U.S. states, as well as the UK Data Protection Act 2018, UK GDPR, and EU GDPR.
SOC2 Type 2
Grypp Corp Ltd successfully completed the AICPA Service Organization Control (SOC) 2 Type II audit. The audit confirms that Grypp Corp Ltd’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security.
CSA
Grypp is listed as a Trusted Cloud provider of Cloud Security Alliance CSA STAR Security Trust Assurance and Risk Registry.
PCI DSS
Grypp work with a wide range of PCI Compliant payment partners to simplify the payment process and provide a seamless, secure, and enhanced customer payment experience. Grypp ensure all External Payment Gateways utilized comply with PCI DSS requirements
HIPAA
Grypp are aligned with and perform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards required by the security standard matrix.
Awards
At Grypp, recognition isn’t our goal – outcomes are. But we’re proud that our commitment to innovation, impact, and customer success has earned industry accolades along the way. From cutting-edge technology awards to customer experience honors, each recognition reflects our team’s dedication to transforming how businesses engage through visual technology.
