Wow! What a year it has been. 2022 has been eventful for us all, and significant as the first full calendar year of normal life after the pandemic. We’ve spent recent years submerged in the world of contact centres, and have seen a huge operational shift over that time: agents working from home, dramatically increased call volumes and an acceleration towards digital transformation.
That’s where we come in…. Our team have worked tirelessly this year helping companies to better serve and sell more to their customers in light of these changes. Our visual interactive platform has allowed companies to get closer to their customers than ever before, and the results have been staggering (46X ROI was recently recorded by our client, not that we’re bragging!)
Award winning technology
We are delighted to announce that our efforts to innovate and disrupt the market have been recognised, GRYPP has won 4 prestigious awards in recent months for both sales and customer experience:
Best Digital Customer Experience
Best Innovation in Customer Service
Best Strategic Value to the Contact Center
Best Integration of Sales Technology
Disclaimer: We did not injure Linford Christie 😉
A world of new capabilities
GRYPP’s platform is constantly evolving, but here is a sneak peak of some impressive features we released in 2022:
GRYPP PAY: A fully secure and compliant PCI payment system; perfect for those working from home agents, allowing them to take payments in a safe and reliable manner. Our integrated payment system is designed to help improve important statistics such as first call resolution (FCR), Average handling times (AHT) and customer satisfaction scores (NPS).
VISUAL ITINERARY: For all travel bookings generated from large global distribution systems, such as Amadeus, Sabre, or Travelport (Apollo, Galileo, and Worldspan), we turn confusing codes into clear visual itineraries giving you the ability to display for verification & customer download in call or post-call; removing up to 100% of errors.
VIDEO STREAMS: An excellent tool for support contact center calls, for ID verification and much more. Instant problem solving, live in real time on-call.
FILLABLE FIELDS: Fill out those important documents with your customer whilst on the phone with them; our interactive form filling keeps both agent and customer engaged, whilst also eliminating errors.
This is just a handful of ultimate capabilities to make commerce easier for everyone.
So, what does 2023 hold for the industry?
We are entering into a period of economic uncertainty; in times of difficulty, delivering an excellent customer experience is vital to retain consumer loyalty, and companies will have to ensure they are at the forefront of digital engagement in order to thrive.
The crucial word here is ‘engagement’ – a basic phone-call or chat messaging interaction is no longer enough; customers need to be captivated and wowed in a seamless, frictionless conversation. As we head into 2023, we are inviting you to get ahead of the curve: Get GRYPP and delight your customers, empower your agents and supercharge your conversations. It’s time to perform better.
If you would like to book ahead and see how Grypp can supercharge your CX journey for 2023 please book a demo using this link. We look forward to seeing you in the new year!