Visual Service Solutions that Streamline Calls & Reduce On-Site Visits
Remote Feld Service Support to Assess, Diagnose and Resolve Issues Swiftly
Optimize Field Service Support and Prioritize Urgent Repairs with Ease
Grypp enables your field service team to assess, diagnose, and resolve issues remotely before dispatching an engineer or returning a no-fault found product. With remote technician support tools like one- and two-way video, annotation, and media capture, your team can assist customers as if they’re right beside them. By reducing costly on-site visits, you free up valuable technician time – allowing you to prioritize urgent repairs, escalate only when needed, and deploy service teams where they’ll have the greatest impact.
Field Service Software That Lets You See What Customers See and Resolve Issues Faster
Seamlessly Guide Customers Through Documenting Issues
Eliminate unnecessary back-and-forth by allowing customers to upload photos and documents directly into a live phone conversation with UpLoad. Technicians can instantly access files in-session, enabling faster, clearer support. Multiple PDFs, images, and screenshots from video sessions are automatically merged into a single document, making it easy to store, review, and reference key information.
UpLoad gives your field service team real-time file visibility, helping them respond faster and resolve issues sooner. Technicians can annotate uploaded files, guide customers step by step and make it easier for them to document and submit issues – boosting resolution speed and customer satisfaction.
Remotely View Customer Environments Before Deployment
Enable your field service team to view the customer’s environment in real time using VideoAssist. With no app downloads required, technicians simply send a link to connect via the customer’s browser for live, one-way video streaming. Use it for pre-visit assessments, triage, and remote troubleshooting, plus capture screenshots to document issues, create how-to guides, and support customer self-service.
By removing guesswork, VideoAssist reduces miscommunication, boosts first-time resolution, and cuts unnecessary technician dispatches so you can solve more issues remotely.
Launch Visual Support Instantly from a Printed QR Code or Link
Deliver real-time concierge support through email, SMS, or embedded links with OneClick Concierge, turning any digital channel into a gateway for live help. Ideal for digital journeys where a simple tap feels natural, one click instantly connects customers with field service engineers – escalating static interactions into real-time visual support. Customize links by campaign, product, or service for tailored experiences, and track engagement, drop-offs, and channel performance with link-level analytics.
For physical touchpoints, QR Concierge transforms any product, packaging, or mailer into a visual support channel. Customers can trigger real-time help with no app or download required. Technicians can guide them visually through issues, while you gain insights into product-specific support trends, regional demand, and interaction patterns by time, channel, or issue type.
Resolve Issues Faster, Reduce Service Costs, Cut Unnecessary Truck Rolls, and Improve Scheduling Priority with Visual Field Service Software
Grypp’s remote technician support tools create more human, more helpful experiences in every customer interaction by enabling your field support teams to see the problem and fix it in real time.
With Grypp, your service teams can accurately diagnose issues remotely – reducing truck rolls, speeding up time to resolution, reducing no-fault found returns and boosting customer satisfaction rates.
Our field service customers are seeing spectacular results with Grypp:
See the Conversation with Grypp
Flexible by Design. Standalone or Seamlessly Integrated
Grypp’s field service software is powerful on its own but integrating with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing operations, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, your field service team can connect anywhere at any time with cross-device connectability and simply click a link to start.
- Purpose-built for hybrid and remote field service support
- Deploy in under 72 hours, with zero downtime and 100% technician adoption in one week
- No need for installs, downloads, or apps to support a mobile-first experience for customers
- Visual session records provide audit trails and other documentation for compliance and QA needs
- Remote technician support tools enable “eyes-on” triage and proactive follow-up for every interaction
FAQs
Can field teams initiate or escalate from Grypp sessions?
Yes, field teams can initiate Grypp sessions with customers easily. Your agents simply send your customers a secure link, which will begin a video or screen sharing feed through your customer’s device camera and browser – no download, install, or app required. Using AR remote visual assistance tools to help guide with precision, your agents can draw, point, and capture screenshots throughout the interaction. For QR code generated interactions, customers scan the QR code and are launched instantly into a browser-based, secure support session. The technician receives context and can quickly engage through visual tools. You can even personalize every customer-triggered engagement with other Grypp visual engagement tools, such as Universal CoBrowse, InteractiveDocs, VideoCall, and VideoAssist.
Field teams can also escalate any interaction from Grypp sessions. OneClick Concierge offers instant escalation from static to interactive support, improving customer satisfaction and resolution. With Grypp Tagging, field service teams can tag escalations or priority interactions for targeted follow-up and audit purposes.
How do QR code links work in physical environments?
QR code links turn any physical product or mailer into a visual customer service channel with simple QR code support access that enables instant, self-initiated visual interactions between customers and field service teams, without requiring apps or downloads. QR code links help with understanding product support trends and regional service demands, and performance by product, time of day, and conversation type with link analytics.
Can Grypp support visual pre-checks before dispatching parts?
Yes, Grypp supports visual pre-checks before dispatching parts. Grypp’s field service software enables field service teams to verify issue severity by allowing customers to share real-time insight through images and video before scheduling a field service call or ordering parts.
How do agents document outcomes for field ops teams?
In every customer interaction, agents can document outcomes for field ops teams by taking snapshots to document customer issues for escalation and update notes at the end of calls.
