Deliver Insight Through Sight for Faster, Effortless Service
Remote Visual Customer Experience Tools that Drive Resolution and Retention
Customer Service Software That Makes Every Customer Feel Seen, Heard and Supported
Grypp equips your Customer Service Representatives (CSRs) with guided visual engagement and customer support tools that eliminate ambiguity, reduce effort and bring clarity to every interaction. Features like co-browsing, digital signature capture, and document sharing enable your team to assist customers live – as if they were standing beside them. Whether it’s billing questions, web navigation challenges or product inquiries, Grypp helps your teams deliver fast, frictionless, resolution-focused service in every customer conversation.
Boost Customer Journeys, Conversions and Loyalty with Visual CX Tools That Reduce Friction and Build Consumer Confidence
Co-Browsing That Guides Customers and Clears Confusion
Provide live customer assistance with Grypp’s Universal CoBrowse, letting CSRs navigate any website alongside your customers – with no time-consuming downloads needed. Compatible with all devices, regardless of hardware or browser so your teams can assist with completing online forms, guide users through account setups, billing issues, or troubleshooting – while protecting privacy with automatic data masking.
Capture the journey and gain post-call insights with page recording, ideal for recovering abandoned baskets or resolving service interruptions…. and CSRs can save sessions to boost conversions and measure ROI from every interaction.
Get Secure Digital Signatures and Acknowledgments Instantly
Capture legally binding signatures remotely and in real time with GryppSign – eliminating physical paperwork and accelerating customer onboarding.
Benefit from advanced security and compliance features, including biometric Sign by Selfie with 512-point facial verification, spoof and liveness detection, and AI-powered KYC for instant identity document validation and data extraction. Say goodbye to endless back-and-forth with asynchronous signing and complete the entire process in a single seamless visual interaction.
Real-Time Document Sharing to Clarify Terms, Explain Bills or Confirm Changes Visually
Enable your CSRs to share brochures, guides, catalogs and T&Cs in real time directly in the conversation with ViewDocs, Grypp’s easy-to-use, lightweight document viewer. Customers can review and confirm documents directly in the conversation, supporting the seamless review of compliance documents before progressing through the customer journey. Easily embed ViewDocs into any conversation, with human-guided triggers at the right time.
ViewDocs includes a full audit trail with confirmation timestamp, user identity, and witnessing team member, and instantly exports confirmation logs for internal audits or regulatory reporting. Ensure that customers fully understand what they agree to with visual clarity and reduce time to resolution while improving operational efficiency.
Increase CX by Delivering Remote Service that Feels In-Person with Visual Customer Experience Solutions
Grypp’s visual customer support tools enable your agents to deliver meaningful support and create more human, more helpful experiences.
Our customer service clients are seeing spectacular results with Grypp:
See the Conversation with Grypp
Flexible by Design. Standalone or Seamlessly Integrated
Grypp’s customer support tools are powerful on their own but integrating with your existing customer service software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing customer support operations, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Designed to humanize digital service interactions by personalizing every interaction with virtual customer support tools
- Visual-first features minimize repeat interactions, accelerate time to resolution, and lower costs
- Deploy a fully browser-based solution in under 72 hours, with zero downtime and 100% agent adoption in one week without the need for installs, downloads, or apps for end users
- Built with security and compliance at its core. Grypp are ISO 27001 and SOC 2 Type II certified, GDPR compliant and align with and perform to HIPAA standards. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions.
FAQs
How does Grypp improve routine customer service KPIs?
Grypp improves routine customer service KPIs such as CSAT, NPS, AHT, FCR, and more by empowering your agents to see the problem and solve it in real time with remote customer support tools. With visual engagement tools like one- and two-way video, co-browsing, digital signature capture, and document sharing, your agents can create frictionless digital interactions to boost customer satisfaction, reduce handling time, and improve time to resolution. Grypp can help you measure KPIs, too! With Grypp Surveys, measure CSAT, NPS, or other custom KPIs using custom embedded surveys that integrate seamlessly without disrupting the customer flow and directly capture feedback while the experience is fresh.
Can Grypp reduce churn or complaint rates?
Yes, Grypp’s live customer assistance tools remove friction from your agent workflows to create simpler customer interactions with visual engagement tools that drive adoption and reduce churn. Grypp builds long-term relationships by providing customer support tools that deliver superior service and reduce customer effort. Provide your customers with a streamlined, personalized support experience and watch complaint rates decrease, while your CSAT and NPS soar.
Is Grypp secure for billing or personal data conversations?
Yes, Grypp’s customer service software provides enterprise-grade security & compliance through end-to-end encryption, secure data storage, and seamless Single Sign-On (SSO) authentication. You can trust that your sensitive customer data is always protected, while helping maintaining compliance with ISO 27001, GDPR, SOC2 Type II, CSA, PCI DSS, HIPAA and other regulatory frameworks. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions.
How does Grypp help agents build trust during service?
Grypp enables your agents with real-time visual engagement tools to serve customers like they’re standing right beside them. This side-by-side experience with enterprise-grade security features builds trust, accelerates resolution, and turns every customer interaction into a moment to connect, convert, and deliver value.
