See the Full Picture

with Smarter Contact Center Reporting

Power Your Conversations with Contact Center Reporting

What is Contact Center Reporting?

Contact center reporting tools that help you categorize, track, and understand customer insights

Inadequate contact center reporting tools lead to gaps in operational efficiency and agent performance; allowing customer pain points to slip through the cracks. Unlock deeper visibility into agent behavior, customer trends, and communication channel performance with powerful visual engagement reporting that drives smarter, data-backed business decisions.

Grypp’s contact center reporting tools provide unparalleled insight into customer interactions. With built-in analytics and session tagging you can accurately track every conversation across all visual touchpoints, including video calls, co-browsing, screensharing, messaging, document uploads, and concierge services.

Gain access to valuable data without the heavy lifting of complex integrations. Use these insights to significantly improve quality assurance, support continuous improvement initiatives, enhance KPI analysis, and empower more informed strategic decision-making.

Grypp Tagging & Reporting

Label and categorize visual sessions with tags by topic, resolution, sentiment, or channel

Real-Time Dashboards

Monitor contact center performance data across agents, teams, features, and time

Custom Filters & Exports

Create targeted views or shareable reports to measure volume by tag, agent handling specific issues, or regional trends

Unlock Real-Time Reporting to Power Smarter Strategic Decision-Making

Gypp’s lightweight CRM-style visual engagement reporting allows you to manage, track, and understand your contact center performance data in real time, to optimize operations and improve your bottom line.

Enhance Operational Visibility

Improve Agent Performance

Increase Data-Driven Decisions

Support Compliance & Audits

grypp lens

How Grypp Contact Center Reporting Works

Organize, analyze, and understand your customer interaction data to identify key business drivers and 36x your ROI.

Grypp’s contact center reporting tools enable your agents to tag every visual session manually or via automated triggers. Lightweight and easy to use, the session metadata from each customer interaction is collected automatically to aggregate data cross tags, agents, and verticals in customizable dashboard views. Agents can easily export data to analyze further or set alerts for certain outcomes – so that you can uncover common themes and pain points across your customer base in real time.

Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions. Plus, built-in reporting tools give you real-time insights into usage, performance, and customer outcomes, so you can continuously optimize your support experience.

See the Results

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Reduction in AHT by identifying where agents spend the most time during interactions.

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Increase in CSAT by reducing friction for form fills, tech issues, or billing through showing real human presence

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Boost in conversions via guided product comparisons, custom basket builds, and visual upsell/cross-sell opportunities at checkout

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Reduction in non-technical fault returns through accurate issue triage and live system walkthroughs

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Reduction in service engineers booked in error through virtual visual diagnosis and step-by-step coaching

Why Grypp?

Grypp’s contact center reporting tools deliver immediate visibility into every customer interaction – enabling you to understand agent performance and surface common themes and pain points across your customer base in real time.

Visual Engagement Reporting Tools to Uncover Business Drivers, Analyze Customer Trends & Boost Operational Efficiency

Tagging

Real-Time Dashboards

Custom Filters & Exports

FAQs

What types of data can be tagged and tracked?

All customer and agent data that flows through your contact center from visual touchpoints such as video, docs, messaging, web navigation, screen sharing, uploads, and concierge can be tagged and tracked using Grypp’s customer interaction analytics tools.

Yes, reporting connects to feedback scores and agent data. Grypp’s contact center reporting tools are perfect for performance reviews and offer data for agent coaching, QA reviews, and process improvements.

Yes. Dashboards in Grypp are fully user customizable. Each team member can build and configure their own dashboard layout based on personal preferences and workflow needs. Customizations are saved locally per user, ensuring an independent and tailored experience without affecting others on the team.

Yes, reports can be filtered by customer journey or interaction type and outcome, and workflows can be optimized based on visual journey insights.

Yes, tags can be applied automatically to each session based on automated triggers as well as manual agent input.

Reporting insights allow you to see how many conversations relate to specific challenges or resolutions, and surface common themes and pain points across your customer base in real time. These analytics can be tagged and tracked to understand and improve agent coaching and optimize workflows.

Yes, Grypp’s contact center reporting tools allow you to track conversion rates from all Grypp visual engagement tools, such as website co-browsing, video calls, screen sharing, docs, messaging, experience ratings & surveys, uploads, and concierge.

Yes, reports can be exported via dashboards and custom reporting views for use in external BI tools or other client reporting tools.

See How Grypp Turns Visual Engagement into Measurable CX