See the Conversation Start Instantly

with Customer-Initiated Touchpoints

Simple, Scalable Links and QR codes for One-Click Customer Initiated Support

What are Customer-Initiated Touchpoints?

Instant, customer-initiated support accessed via links and QR codes.

Don’t settle for static, one-dimensional support that leads to drop-offs, low engagement, and fragmented CX. Empower customers with dynamic, self-initiated sessions that are fast to deploy, easy to scale, and designed to deliver a consistent, high-quality service across both physical and digital channels.

Grypp’s customer-initiated touchpoints make it easy for customers to start visual conversations directly from emails, product packaging, web pages, print material and in-store POS. With a simple link click or a QR code scan they can instantly connect – no calls or wait times. Whether it’s exploring products, asking questions, or getting guidance, Grypp turns any digital or physical space into a launchpad for real-time, high-impact engagement that drives action and sales conversions.

Grypp OneClick Concierge

Real-time concierge support with the click of a button, launched through email, SMS, or embedded link

Grypp QR Concierge

Instant customer-initiated support accessed through QR codes – no app or login needed

Enable Instant, Self-Initiated Visual Interactions and Boost Customer Satisfaction

Grypp’s customer-initiated support capabilities enable proactive engagement at every customer touchpoint, transforming any product, poster, or storefront into a dynamic visual customer service channel.

Speed Up Time-to-Resolution

Improve Self-Service Outcomes

Enhance Customer Convenience

Increase CX Coverage Across Channels

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How Grypp Customer Initiated Touchpoints Work

Add concierge support with self-service entry points to drive efficiency, analyze performance, and increase revenue growth by 41% YOY.

Grypp’s customer-initiated support tools seamlessly connect customers to agents without logins, downloads, or app installs. With a quick QR scan or link click from a branded source – such as packaging, POS, receipts, posters, or mailers, customers are launched into a secure, browser-based session. Whether using VideoAssist to walk through a device setup, speaking face-to-face with a real agent when store staff are busy, or using Universal CoBrowse to explore additional products not available in-store, customers receive instant, guided support. They can even upload documents to resolve billing queries in real time. Every touchpoint is personalized with Grypp’s full visual toolkit, turning everyday channels into powerful engagement moments.

Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions.

Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.

See the Results

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Increase in CSAT through creating consistent support experiences across physical and digital channels

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Boost in conversions by reaching your customers wherever they are with one-click customer service

Why Grypp?

Grypp’s customer-initiated support tools create instant visual support sessions through easy-to-deploy links and QR codes – providing deeper visibility into customer insights and enabling you to boost CX while reducing pressure on traditional channels.

Provide Instant Concierge Services, Leverage Sales Opps & Gain Deeper Customer Insights with Grypp’s Customer-Initiated Support Tools

OneClick Concierge

QR Concierge

Customer-Initiated Touchpoints for Every Industry

Turn any channel into a launchpad for real-time help with instant visual
support that can be used by every industry.

FAQs

What’s the difference between QR Concierge and OneClick Concierge?

QR Concierge offers customer-initiated sessions using QR codes, while OneClick Concierge provides customer-initiated support through links. Both features offer fast, secure, and visual concierge support.

Engagement and conversions are tracked through QR and link-level analytics, which includes full customer interaction history capture for each session.

QR Concierge sessions can be customized per campaign, product, or service line for more relevant support. Our customer-triggered engagement tools enable you to analyze performance by attributes such as store, product, time of day, and conversation type.

Yes! Grypp’s customer-initiated support tools are fully integrated with our other visual engagement tools, such as Universal CoBrowse, InteractiveDocs, VideoShare, and VideoAssist to handle various concierge support or sales journeys.

QR Concierge can be embedded into any physical or digital product, such as mailers, posters, receipts, or within your storefront. Our QR code support access is scalable and quick to deploy – simply generate and print the QR code on the material of your choosing.

Empower customers to connect instantly - anytime, anywhere