Crystal Clear Telecom Support with a Personal Connection
Optimize Operations and Elevate Your Telecom Customer Experience
Deliver Face-to-Face Service, Remotely with a Telecom Customer Experience Platform That Gets Results
Grypp helps telecom companies resolve issues faster, simplify complex plan explanations, improve prime and attachment sales close rates, and reduce friction across billing, service changes, and support. With real-time visual engagement tools, your agents can serve customers as if they’re right there with them – brands we work with have seen rapid results including boosted call center revenue, enhanced agent performance, and ROI delivered in just two weeks.
A Telecom Customer Experience Platform Built for Seamless, Real-Time Support
Confusing bills, complex plan options, and repetitive support calls lead to poor CX, operational inefficiency and higher churn – damaging your brand and bottom line.
Grypp transforms telecom customer interactions with real-time visual engagement tools that let agents stop explaining around issues and start seeing and solving them instantly, boosting telecom customer experiences.
- Guide customers through billing with side-by-side website navigation using Universal CoBrowse
- Resolve device issues faster by seeing the customer’s setup in real time with VideoAssist
- Compare plans and boost upsells through secure, shared screens using ScreenShare
- Review terms, upload files, and submit documents live with ViewDocs and UpLoad
Visual Engagement Solutions for Connected Telecom Support
Increase up-sell and cross-sell opportunities, diagnose complicated problems easily, resolve customer issues faster, minimize miscommunications, and reduce friction from your agent workflows through visual engagement on every call.
See How Grypp Boosts Conversions and Reduces Churn
Proof in Numbers
AHT on all interactions
CSAT boost
Annual revenue
Increased Sales
Increased Attach Rates
Customer Satisfaction
Decrease Unnecessary Truck Roll
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Built for Telco CX to help tackle billing confusion, plan changes, and tech troubleshooting
- Secure, scalable, and scriptless telecom customer experience platform
- Deploy in under 72 hours, with zero downtime and 100% agent adoption in one week
- Launch agent- and customer-initiated sessions built for telecom customer experience use cases
- Developed with security at its core, Grypp is GDPR compliant, and we work with PCI compliant payment partners to ensure payment services comply with PCI DSS requirements
FAQs
Can I show plan comparisons with Grypp?
Yes, Grypp’s visual engagement tools, like Universal CoBrowse and ScreenShare, make it easy to guide customers through real-time product and plan comparisons. Whether you’re upselling, cross-selling, or explaining add-ons, agents can visually demonstrate value and help customers choose with confidence. Plus, with call history links, you can re-engage undecided customers and boost overall call center revenue.
What’s the impact of Grypp on telecom KPIs like AHT and FCR?
Grypp positively impacts telecom KPIs such as average handling time (AHT) and first-call resolution (FCR). By equipping your agents with Grypp’s visual engagement tools, you can deliver a more personalized, customer-driven experience – and reduce AHT and escalations while boosting FCR. On average, Grypp telecom customers report a reduction of 6% AHT on all interactions, as well as an FCR increase of 12%.
Is Grypp secure and compliant for telecom environments?
Yes! Grypp is very secure for telecom environments and is GDPR and FCA compliant. We work with PCI compliant payment partners to ensure payment services comply with PCI DSS requirements. All video and screen-sharing sessions are encrypted and feature controlled access for full compliance, and all document interactions are securely logged for compliance and regulatory requirements. Grypp’s multi-upload & visual verification capabilities simplify identity verification and ensure compliance with credit agreement regulations.
Can agents use Grypp to walk customers through billing issues in real-time?
Yes. Grypp makes it easy for agents to guide customers through billing questions and resolve issues live using video calls, screen sharing, and co-browsing. With tools like UpLoad and ViewDocs, agents can review statements, collect documents, and complete the resolution in a single interaction, helping improve first contact resolution and reducing costly truck rolls.
How does Grypp reduce telecom customer churn?
Grypp reduces telecom customer churn by removing friction from your agent workflows and equipping your team for success. Grypp’s visual engagement tools boosts telecom customer experience by enabling agents to simplify complicated billing explanations, clarify add-on plan information and mitigate the need for repetitive technical support calls.
