Utilities & Energy Support That Feels Local, Fast and Personal

Streamline Utility Customer Experience and Power Up Real-Time Support

Remote Support That Saves Time, Reduces Costs, and Builds Customer

Grypp transforms complex utility interactions such as service changes, bill queries, tenant changeovers, field support and customer onboarding into fast, guided experiences. Our visual engagement tools enable your agents to support customers like they’re standing right beside them – without sacrificing compliance. By adding clarity and improving efficiency Grypp helps reduce costly engineer visits, streamline evidence submissions and eliminate customer friction to deliver a seamless and positive utility customer experience.

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Visual Engagement Tools for a Frictionless Utility Customer Experience

Billing confusion, clunky self-service portals, costly truck rolls and site visits coupled with ever-tightening compliance pressures lead to fragmented communication, longer handling times, and frustrated customers.

Grypp transforms the utility customer experience with intuitive visual tools that streamline complex journeys, enhance agent productivity, reduce operational costs, and ensure regulatory compliance – all while improving customer satisfaction.

Remote Visual Support Solutions for Utilities & Energy Providers

Reduce callbacks, lower operating costs, boost conversion rates, and track performance to gain a competitive advantage with compliant, visual support that feels in-person and without the overhead.

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Proof in Numbers

+$ 0 M

Revenue per quarter

+ 0 %

Conversions from voice

Save

$ 0 k

p.a per agent on reduced AHT

- 0 %

Decrease Unnecessary Truck Roll

Flexible by Design. Standalone or Seamlessly Integrated

Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing retail solutions, no heavy lifting required.

Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.

FAQs

How do agents troubleshoot meter issues remotely using Grypp?

With Grypp, your agents can easily troubleshoot meter issues remotely. They can start a live video session with the customer using VideoAssist which allows them to inspect the meter setup in real time, carry out checks like error codes or power status, and identify faults or tampering, all without needing to send an engineer. Customers can also instantly upload photos of meter readings or faults using UpLoad & ViewDocs.

Yes! Grypp is built with enterprise-grade security and compliance at its core. We are ISO 27001 certified, GDPR compliant, and align with the regulatory standards from Ofgem, Ofwat, and PURPA – supporting transparency, service quality and care for vulnerable customers. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions.

Grypp enables agents to see what the customer sees using secure, real-time visual tools—helping diagnose issues like faulty meters or appliance errors remotely. This can eliminate the need for unnecessary engineer dispatches, potentially saving up to $150 per visit and freeing up field teams for urgent jobs.

Absolutely. Grypp’s visual engagement tools allow customers to show meter readings, error codes, or faulty installations in real time using VideoAssist. This enables faster remote troubleshooting and ensures that, if a visit is needed, engineers arrive with the correct tools and knowledge.

By resolving issues remotely, reducing repeat visits, and improving first-time fix rates, Grypp helps cut operational costs while boosting customer satisfaction. Clients have seen reductions in AHT, fewer truck rolls, and better resource allocation across field service teams.

See How to Turn Support Pain Into CX Gain with Grypp