Technology & SaaS Support that Feels In-Person
Boost CX and user adoption for technology SaaS providers with visual engagement that delivers results
Elevate Technology & SaaS Customer Experience and Sales with Scalable, Secure Visual Engagement
Grypp helps Technology & SaaS & providers to guide users through software journeys with real-time visual tools that increase sales, boost adoption and reduce churn. From sales to onboarding to ongoing support, Grypp delivers seamless, flexible and secure visual CX that turns every interaction into an opportunity to connect, convert, and create lasting value.
Reshaping Technology & SaaS Customer Experience - From Missed Sales to Frustrating Support to Real-Time Human Help
Onboarding gaps, complex interfaces, high ticket volumes, and slow resolutions create friction that hurts adoption and drives churn – impacting your SaaS customer experience efforts.
Grypp changes that. Our real-time visual engagement tools empower Technology & SaaS support teams to sell, guide, solve, and connect – like they’re right there with the user. Delivering faster resolutions, fewer escalations, and a CX that builds loyalty
- Guide users step by step with interactive feature training walkthroughs via Universal CoBrowse and VideoCall
- Diagnose problems faster by seeing exactly what the customer sees - in real time with VideoAssist
- Handle documents and contracts securely with InteractiveDocs and GryppSign for real-time reviews, signatures, and full audit trails
- Simply support by allowing customers to view, share and upload files or screenshots directly into the conversation with ViewDocs and UpLoad
Visual Engagement Designed for Better Technology & SaaS Customer Experience
Improve product onboarding, boost customer adoption, reduce support ticket volume, and improve operational efficiency with every customer interaction.
See the Conversation with Grypp
Proof in Numbers
ROI
Conversions from dials
NPS
Flexible by Design. Standalone or Seamlessly Integrated
Grypp’s Technology & SaaS Customer Experience software helps your teams deliver better outcomes, faster. Whether it’s troubleshooting issues, making sales or onboarding customers, Grypp empowers your people with real-time visual engagement, making digital interactions feel as effortless and personal as face-to-face service.
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions, no heavy lifting required.
It’s quick to deploy, easy to use, and requires no downloads or installations. Customers simply click a secure link and connect instantly – across any device, from anywhere.
- Plug-and-play integration with your existing CRM or systems via Grypp’s open API
- Auto-scales effortlessly across all your SaaS products to match demand
- Access 24/7 support through a comprehensive self-service hub whenever you need assistance
- Deploy in under 72 hours with zero downtime and full agent adoption
- Enterprise-grade security with full PCI DSS, SOC 2 and GDPR compliance built in
FAQs
What tools are available for reducing onboarding-related churn?
Grypp offers a suite of tools to reduce onboarding-related churn, improve Technology & SaaS Customer Experience and accelerate time to value:
- Universal CoBrowse guides customers through account setup and onboarding in real time
- InteractiveDocs enables live document completion – no paperwork or follow up emails required
- VideoCall and VideoAssist provide configurable, personal onboarding via two-way or one-way video
- ViewDocs streamlines compliance document reviews
- ScreenShare allows agents to see the customer’s screen for faster support
- Messenger keeps the conversation going via real-time chat
- UpLoad lets customers submit documents directly into the interaction
- Tagging highlights common onboarding issues in real time
- Push Notifications prompt customers to complete time-sensitive tasks
- QR Concierge and OneClick Concierge launch instant visual support from any channel.
Can we use Grypp for guided training or feature demos?
Yes! You can absolutely use Grypp for remote guided training or feature demos, allowing you to increase user confidence and adoption of additional product features. Grypp features enable your agents to take snapshots during calls to document customer issues or build custom how-to guides, and guide customers with precision. ViewDocs, Grypp’s lightweight document viewer, allows agents to share brochures, guides, and catalogues in real time with customers.
How does Grypp support issue resolution during setup?
Grypp supports issue resolution during setup through visual engagement tools that allow your agents to provide personalized technical support to remotely troubleshoot physical devices, assess the need for replacement parts, and escalate the issue to a field agent when necessary.
