Is your organization still relying on traditional identity verification and document signing methods to conduct document reviews, signature collection, and identity validation? If so, these outdated processes are creating disjointed workflows that increase customer frustration, friction, and costly security risks that impact both you and your customers. A recent report found that more than 80% of fraud instances were impersonation attacks – a concerning statistic that clearly points to just how important secure and robust identity verification measures are.
Luckily, innovations such as biometric verification are becoming the future of identity verification. Solutions like Sign by Selfie enable you to instantly confirm customer identity with less friction through secure, real-time facial recognition during live sessions.
The Problem with Traditional ID Verification and eSignatures
Traditional ID verification and eSignature methods, such as paper-based processes or asynchronous digital platforms, inject friction at every touchpoint. Each additional verification step can raise abandonment rates by 5–10%, and verification complexity drives 63% of shoppers to exit at checkout. In financial services, onboarding abandonment regularly exceeds 80% and 38% nearly shelve account creation entirely because of poor verification experiences. No wonder disconnected customer journeys lead to unhappy users, heightened fraud risk, and direct drops in conversion.
What is Sign by Selfie?
Sign by Selfie enables you to instantly confirm customer identity through biometric identity verification with facial match. A part of Grypp’s InteractiveDocs and GryppSign features, Sign by Selfie takes digital identity verification further than just a scribble on a screen with advanced facial recognition algorithms for secure, real-time, intelligent document signing.
With fast and easy to use biometric verification, Sign by Selfie empowers you to conduct real-time, in-session ID verification for seamless customer onboarding from anywhere – eliminating costly back-and-forth from email-based document delays.
How Sign by Selfie Works
Sign by Selfie’s biometric verification technology is conducted seamlessly during a secure live session. First, the customer is prompted to capture a live selfie with their device’s camera. Built-in liveness detection prevents spoofing and ensures that the person is physically present.
With AI-powered facial matching, Sign by Selfie rapidly compares the live selfie to a previously verified photo, such as a government-issued ID, using advanced facial recognition algorithms. The facial match is verified in real time to immediately confirm that the person signing via selfie is the same person whose identity has been validated. Finally, once the ID verification is successful, the customer’s selfie and session metadata are securely stamped into a PDF document or digital record to create an audit trail and adhere to compliance requirements.
Key Benefits of Sign by Selfie
Sign by Selfie empowers organizations to share & obtain e-signatures through biometric verification and offer a number of benefits. By eliminating unnecessary back-and-forth from email-based document delays and instead handling e-signatures and ID verification live in-session, you significantly reduce friction and improve user experience in every customer interaction that involves identity verification.
Another key benefit is increased security and reduced fraud risk to your organization with included features in Sign by Selfie, such as automated spoof and liveness detection and built-in 512-point facial verification. With robust security features, Sign by Selfie enables you to speed up document signing and identity verification without sacrificing security and compliance.
Allowing your customers to quickly verify their identity and collaboratively complete documents live with your agents in real time also increases document completion rates. And with no physical paperwork required, Sign by Selfie creates fast and secure customer onboarding – from anywhere your customers are located.
Equipped with enterprise-grade security, Sign by Selfie also features a full audit trail and compliance documentation. With timestamped audit trails for document edits, views, and signatures, your organization can easily maintain standards such as KYC/AML, HIPAA, and GDPR. Grypp also aligns with the core requirements of e-signature regulations to support compliant workflows across multiple industries.
Use Cases Across Industries
From banking to BPOs and beyond, secure document signing, biometric signature capture, and identity verification are a breeze for every industry with Sign by Selfie.
With Sign by Selfie, banking & finance teams can seamlessly conduct online verification for KYC, digitally and securely complete forms, and capture e-signatures for account openings and loan agreements. Grypp also works with PCI DSS compliant payment partners to ensure payment services comply with PCI requirements.
Simply and securely complete insurance claims processing and policy sign-ups through biometric verification with Sign by Selfie – all while maintaining KYC compliance. Built for regulated industries like insurance, Grypp is ISO27001, SOC2 Type 2 certified and GDPR compliant.
Sign by Selfie enables healthcare and medical providers to verify patient identity for onboarding, complete consent forms through e-signature, and securely sign treatment or release documents. Patients and providers can rest assured – Grypp’s biometric verification is HIPAA-compliant to protect sensitive health information.
Streamline energy contract approvals, efficiently handle move-in forms, and authorize utility service changes by managing ID verification digitally and securely with Sign by Selfie. Grypp aligns with regulatory standards from Ofgem, Ofwat, and PURPA – supporting transparency, service quality, and care for vulnerable utilities customers.
Digitally authenticate high-value transactions, handle age confirmation for age-restricted purchases with biometric verification, and capture delivery confirmations with ease. By removing friction across the retail customer journey, Sign by Selfie improves operational efficiency in every customer interaction.
Speed up telecom account setup, authorize service changes, and quickly sign contracts and consent forms through secure online verification. With Sign by Selfie, Grypp transforms telecom customer interactions and simplifies identity verification to boost operational efficiency and improve your bottom line.
Capture legally binding e-signatures, complete with full audit trails and timestamps with Sign by Selfie. Efficient biometric verification capabilities enable agents to operate at peak performance, empowering BPOs to deliver high-quality, consistent customer interactions and build better client relationships.
Optimize the check-in process, securely and accurately verify traveler IDs, and digitally sign rental and booking agreements. Whether it is OTA, airlines, cruises, resorts, or more, Sign by Selfie streamlines the identity verification process to improve the hospitality customer experience for any guest booking.
Compliance and Security Standards
Grypp provides secure handling of all signed documents and audit data, from signature to storage, under strict, enterprise-grade security governance. Built with security and compliance at its core. Grypp are ISO 27001 and SOC 2 Type II certified, GDPR compliant and align with and perform to HIPAA standards. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions.
With Sign by Selfie, all customer interactions are securely logged, ensuring full traceability for regulatory and audit purposes. Each e-signature includes a detailed, tamper-proof audit trail that includes timestamps, identity verification, and a record of actions taken, such as when the document was viewed or signed. This audit trail is permanently attached and retrievable for compliance, dispute resolution, or legal review.
Data storage is also incredibly secure: once identity verification is complete and a document is successfully signed, they are transferred to your CRM or designated system of record. During the process, documents are temporarily stored in encrypted private storage buckets, with encryption at rest (AES-256) and server-side encryption managed by KMS (Key Management Service). Access is private and policy-restricted, and retention is fully controlled by your administrative team.
Future Outlook and Innovation
Biometric verification is increasingly becoming the gold standard for the future of identity verification. In 2024, the global biometric system market size was estimated to be more than $47B USD. By 2029, that market is expected to reach nearly $85B USD – almost doubling its market size in just six years. With this massive expansion in adoption of biometric verification worldwide, it’s clear that customers across industries are growing accustomed to the ease of use and efficiency that biometric identity verification provides. Is your organization ready?
Visual engagement tools such as Sign by Selfie create an opportunity for you to meet the growing demand for real-time digital customer experiences. By eliminating friction in ID verification, KYC checks, form completion, and e-signature capture, you streamline the customer journey, enhance your operational efficiency, create happy customers, and make your brand stand out amongst the rest.
Sign by Selfie, part of Grypp’s InteractiveDocs and GryppSign capabilities, is driving immense value for organizations. Our customers have reported impressive results, including up to a 20% boost in conversions and up to a 33% reduction in average handle time (AHT).
The integration opportunities are endless – both with Grypp’s suite of visual engagement tools as well as your existing software. Integrating Grypp with your existing software is fast and hassle-free with our public API, which makes it easy to embed visual interactions directly into your existing solutions, with no heavy lifting required!
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FAQs: Why ‘Sign by Selfie’ is the Future of Identity Verification
How secure is Sign by Selfie?
Co-browsing (collaborative browsing) is a technology that allows two users, typically a customer and an agent, to simultaneously navigate a web page together in real-time. Unlike screen sharing, it enables shared control of the browser without exposing other windows or private information. Co-browsing is often used in customer service to help users complete tasks like filling out forms, checking out, or navigating support portals.
Grypp offers a secure, browser-based co-browsing solution with no downloads required.
What documents can it verify against?
Screen sharing displays a user’s entire screen, including apps, notifications, and other windows – raising potential privacy concerns. Co-browsing, on the other hand, limits visibility to a single browser tab or web page and often includes built-in controls to mask sensitive data like passwords or payment details.
Grypp’s co-browsing technology is purpose-built for customer-facing interactions, with enterprise-grade privacy and compliance features.
Is it legally binding?
By allowing agents to “see” the customer’s screen, guide them through forms, or demonstrate solutions live, visual engagement speeds up issue resolution, reduces repeat contacts, and boosts customer satisfaction.
Does it work on mobile devices?
Yes, when implemented correctly, co-browsing is highly secure. The best solutions use encryption, session controls, and field masking to prevent the exposure of sensitive data. Secure co-browsing platforms are also designed to meet regulatory requirements such as GDPR, HIPAA, and PCI DSS.
Grypp follows strict security protocols and holds certifications to support compliance in regulated industries.
How does it handle liveness detection?
No. Most modern co-browsing platforms operate in-browser and require no downloads, plugins, or installations. This makes it faster and easier to launch sessions, even for users who are less tech-savvy.
Grypp’s Universal CoBrowse works instantly in any modern browser, on desktop or mobile.
