Revolutionizing Sales & Service with Grypp: Total Digital Engagement

Core challenges of long call duration and customer satisfaction were resolved. Lengthy descriptions of storage options and complex order reviews were causing customer confusion and therefore, impacting sales. Grypp agents achieved significant improvements across targeted KPIs, without integration or platform changes. It took minutes to build, hours to train, with zero technical resources needed. Remarkable improvements across the board.

Core learnings:

• Advisors were able to visually demonstrate the appropriate storage size, packing instructions, and provide clarity on the associated charges.
• Showing customers sample storage in realtime helped facilitate decision-making, reducing confusion and call duration.
• Presenting quotes and calculations visually reduced questions and concerns regarding charges and terms, enhancing customer understanding.
• Customers experienced reduced frustration as they no longer struggled to comprehend verbal explanations from advisors.
• Customers could see for themselves.
• Visual representation minimized the number of questions and time required to choose a storage. Customers became more educated about their product selection and additional services needed for their move.