Getting call centers to outperform digital channels
One of our largest global partners reviewed the end-to-end customer journey and identified the key difference between the existing digital and voice journeys was in how the various options were presented to the customer.
The Grypp platform was deployed and allowed advisors to present a wide range of options to customers in an easy-to-understand way which aided comprehension and improved attachment rates and ROI.
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Download the case study and uncover how a global telecommunications company used Grypp to achieve:
17% increase to attach rate
36X ROI on technology and support resources
6% improved performance over online channels
$1.4M in additional revenue per quarter
Insurance Call Center Software
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