Case Study: Raising NPS to New Heights

Using Visualization to Improve CX and Increase Revenue

One of the leading global Telcos needed to improve revenue results from an established outbound B2B program, without making changes to embedded data and contact strategies. 

They explored how they could make positive changes in the ways they interact with their customers focussing on improving customer experience.

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Download the case study and uncover how a global telecommunications company used Grypp to achieve:

19% boost to conversions

$4.3M in new annual revenue

6% reduction to AHT on all interactions

13% increase to customer satisfaction scores

Insurance Call Center Software

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