Using Visualization to Inform Customers of Additional Services
Implementing Technology to Digitally Enhance Voice Conversions with Customers
Objectives
One of our global Telco client needed support improving performance vs. digital channels and needed innovative solutions to improve customers adoption of additional products and services.
Solutions
Our partnering team reviewed the end-to-end customer journey and identified the key difference between the existing digital and voice journeys was in how the various options were presented to the customer.
- Grypp was deployed to enable advisors to share visuals to customers alongside their voice conversations.
- Using visualizations allowed advisors to present a wide range of options to customers in an easy-tounderstand way which aided comprehension and improved attachment rates and ROI.
- This not only improved attachment rates to beat comparable online rates, but also support in driving core conversions to record levels.
Outcomes
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0
%
Attach Rate vs Baseline
0
x
ROI
+
0
%
Attach Rate vs Online Rates
+$
0
m
Additional Revenue per Quarter
The last thing a client wants is more frustration - speed to resolve and first call resolution are our top priorities, The Flexibility you have shown time and again justifies our choice to go with Grypp. You have an amazing team
Global BPO Partners
