Utilities & Energy Support That Feels Local, Fast and Personal
Streamline Utility Customer Experience and Power Up Real-Time Support
Remote Support That Saves Time, Reduces Costs, and Builds Customer
Grypp transforms complex utility interactions such as service changes, bill queries, tenant changeovers, field support and customer onboarding into fast, guided experiences. Our visual engagement tools enable your agents to support customers like they’re standing right beside them – without sacrificing compliance. By adding clarity and improving efficiency Grypp helps reduce costly engineer visits, streamline evidence submissions and eliminate customer friction to deliver a seamless and positive utility customer experience.
Visual Engagement Tools for a Frictionless Utility Customer Experience
Billing confusion, clunky self-service portals, costly truck rolls and site visits coupled with ever-tightening compliance pressures lead to fragmented communication, longer handling times, and frustrated customers.
Grypp transforms the utility customer experience with intuitive visual tools that streamline complex journeys, enhance agent productivity, reduce operational costs, and ensure regulatory compliance – all while improving customer satisfaction.
- Reduce engineer callouts by remotely resolving service issues and field support requests using real-time video with VideoAssist
- Streamline service changes by simplifying document submissions and verifications for tenancy, warranty, and billing issues using UpLoad and ViewDocs
- Assist customers with meter readings and submissions to eliminate errors and improve billing accuracy with VideoCall
- Take secure, compliant payments and handle sensitive transactions safely with SecurePay
Remote Visual Support Solutions for Utilities & Energy Providers
Reduce callbacks, lower operating costs, boost conversion rates, and track performance to gain a competitive advantage with compliant, visual support that feels in-person and without the overhead.
See the Conversation with Grypp
Proof in Numbers
Revenue per quarter
Conversions from voice
Save
p.a per agent on reduced AHT
Decrease Unnecessary Truck Roll
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing retail solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Deploy real-time human support without apps or downloads in under 72 hours, with zero downtime and 100% agent adoption in one week
- Built with security and compliance at its core, Gyrpp is ISO 27001 certified, GDPR compliant, and aligns with the regulatory standards from Ofgem, Ofwat, and PURPA - supporting transparency, service quality and care for vulnerable customers. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions
- Utilize visual tools for real-time, remote service that reduces costly truck rolls and elevates the utility customer experience
FAQs
How do agents troubleshoot meter issues remotely using Grypp?
With Grypp, your agents can easily troubleshoot meter issues remotely. They can start a live video session with the customer using VideoAssist which allows them to inspect the meter setup in real time, carry out checks like error codes or power status, and identify faults or tampering, all without needing to send an engineer. Customers can also instantly upload photos of meter readings or faults using UpLoad & ViewDocs.
Is Grypp secure enough for regulatory compliance in utilities?
Yes! Grypp is built with enterprise-grade security and compliance at its core. We are ISO 27001 certified, GDPR compliant, and align with the regulatory standards from Ofgem, Ofwat, and PURPA – supporting transparency, service quality and care for vulnerable customers. Payment services are delivered through PCI DSS compliant partners, ensuring secure and trusted transactions.
How can Grypp help reduce field engineer callouts for utilities companies?
Grypp enables agents to see what the customer sees using secure, real-time visual tools—helping diagnose issues like faulty meters or appliance errors remotely. This can eliminate the need for unnecessary engineer dispatches, potentially saving up to $150 per visit and freeing up field teams for urgent jobs.
Can Grypp support remote diagnostics for meter faults or outages?
Absolutely. Grypp’s visual engagement tools allow customers to show meter readings, error codes, or faulty installations in real time using VideoAssist. This enables faster remote troubleshooting and ensures that, if a visit is needed, engineers arrive with the correct tools and knowledge.
How does Grypp help reduce the cost-to-serve in the energy sector?
By resolving issues remotely, reducing repeat visits, and improving first-time fix rates, Grypp helps cut operational costs while boosting customer satisfaction. Clients have seen reductions in AHT, fewer truck rolls, and better resource allocation across field service teams.
