Add Real Value to Brand Partnerships with Visual BPO Support
Visual Engagement Solutions that Elevate CX, Streamline Operations, and Give You a Competitive Edge
Strengthen Client Partnerships, Deliver Standout Service, and Scale BPO Operations with Confidence
Grypp provides Business Process Outsourcing brands (BPOs) with a flexible, secure, visual engagement platform that elevates the client Customer Experience (CX), increases sales, improves First Call Resolution (FCR), and reduces operational costs – while boosting agent performance. Having a full comprehensive suite of visual capabilities within a single platform provides significant benefits for the sales, contracting, support and implementation teams as well as the customer. One vendor, one solution, one interface.
Using Grypp’s visual engagement platform, your agents can support customers as if they’re standing right beside them. This in-person-like experience enhances engagement, increases efficiency, streamlines compliance, and drives measurable value for the brands you represent.
Build Better Client Relationships with a Visual Contact Center Platform for BPOs
Inconsistent agent performance, innovation pressures, competitor courting, customer frustrations, missed KPI’s, compliance risks, and high attrition – damage client relationships and retention.
Grypp’s BPO call center software enables agents to stop talking around problems and see and solve them instantly through real-time visual engagement. With Grypp’s omnichannel BPO tools, your agents are empowered to operate at peak performance – creating more satisfied clients by delivering high-quality, seamless customer interactions.
- Provide real-time customer assistance to resolve queries faster - navigate websites, review products, contracts and documents with Universal CoBrowse and Upload
- Prevent unnecessary engineer visits, no-fault found product returns and customer fraud through secure one-way video interactions with VideoAssist
- Capture legally binding signatures complete with full audit trails and timestamps using GryppSign
- Use internally to deliver live coaching & onboarding for agents over VideoCall
- Enhance agent QA, training, and process improvements by identifying common themes and pain points across your clients’ customer bases in real time with Grypp’s Reporting Tools
Visual Engagement Solutions for BPOs
Deliver high quality customer interactions, improve operational efficiency, strengthen security and compliance, and adapt to your clients’ changing needs with BPO call center software.
See the Conversation with Grypp
Proof in Numbers
Improvement in FCR
Conversions on sales campaigns
CSAT uplift
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your client’s software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing tech stack; no heavy lifting required.
Easy to set up, with no installation or downloads needed. Everything is configurable – true no-code implementations, whatever sector and LOB – build and implement in hours without the need for technical assistance. Whether callers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Secure, cloud-native, fully multi-tenant platform designed for easy deployment across multiple regions, languages, and teams worldwide
- Easy to white label to fit your clients’ needs
- Deploy in under 72 hours, with zero downtime … without the need for installs
- Developed with security at its core, Grypp is ISO 27001 and SOC 2 Type 11 certified, GDPR compliant and aligned with HIPAA standards. We work with PCI compliant payment partners to ensure payment services comply with PCI DSS requirement
FAQs
How can Grypp be used across multiple BPO clients?
Grypp can be used across multiple BPO clients with ease. Fully scalable and flexible, Grypp’s BPO call center software is easy to white label and adapts to all your clients’ changing needs simply – without the need for technical support. Grypp’s flexible multi-tenant architecture enables you to manage peak call volumes efficiently without increasing agent headcount. By leveraging omnichannel BPO tools through Grypp, you can streamline simpler sales and support functions, shifting the focus to more complex cases that require skilled agent support.
Does Grypp support agent performance tracking?
Yes, Grypp supports agent performance tracking with reporting, metrics and insights features so you can track agent performance and analyze data for coaching, QA reviews, and process improvements. With the ability to categorize, track, and understand conversations, you are empowered to make data-driven decisions and gain a better competitive advantage.
How does visual engagement reduce Average Handle Time (AHT) in BPOs?
Grypp’s visual engagement tools reduce Average Handle Time (AHT) in BPOs by optimizing operations and compliance processes to resolve customer issues faster. Digital leave-behind documents allow agents to send instant, clear documentation avoiding email deflection, and real-time agent guidance supports agents with on-screen prompts and automated workflows – all of which reduce fraud risks, improve AHT, and boost resolution rates.
Is Grypp scalable across international teams?
Yes, Grypp was built with scale in mind. It’s cloud-native, globally distributed, and fully multi-tenant – meaning you can roll it out across regions, languages, and teams with ease. Whether you’re supporting a single market or coordinating multiple campaigns across time zones with thousands of agents, Grypp ensures a consistent, secure, and real-time visual experience for both agents and customers. Plus, with configurable branches and flexible deployment options, it fits seamlessly into your existing tech stack – wherever your teams are based.
