Property Management Support that Feels on Site without the Visit
Deliver faster smarter tenant support with visual tools for inspections maintenance and move in move out
Stop Talking Around Problems - See and Solve Them Instantly
Grypp streamlines how you deliver property support by letting teams visually engage with tenants – from application to move-out – all while ensuring compliance and efficiency. With a suite of visual engagement tools that allow agents to serve tenants like they’re standing right beside them, Grypp assists with navigating online resident portals, facilitates virtual inspections with guided maintenance requests, and reduces manual paperwork to drive operational efficiency, simplify workflows, and improve tenant satisfaction.
Property Management Software That Maximizes Cost Efficiency
Complex leases, high volumes of maintenance requests, unauthorized occupant claims, and repair fraud can result in regulatory & legal headaches, unnecessary service calls, and frustrated tenants – all impacting your operational efficiency.
Grypp’s visual engagement tools let you verify tenant identities and conduct remote virtual inspections to improve tenant communication and responsiveness. Stay compliant with regulations while safeguarding tenant data and driving cost savings across your property management call center.
- Use VideoAssist for pre-service visual troubleshooting, allowing tenants to show the issue firsthand. Diagnose and often resolve problems remotely, so engineers (if needed) arrive fully prepared with the right knowledge and tools. Resulting in faster fixes, fewer repeat trips, and less disruption for everyone
- Successfully complete lease documents faster by allowing agents and tenants to navigate and complete online forms together with Universal CoBrowse
- Collect digital signatures for tenancy documents through secure, real-time, intelligent document signing with GryppSign
- Ensure secure and legitimate tenant ID verification before proceeding with services using UpLoad and ViewDocs
- Share a photo of the attending engineer in advance, so tenants know exactly who to expect - enhancing safety, trust, and peace of mind during on-site visits
Visual Engagement Solutions for Property Management
Reduce wait times for repairs, simplify tenant identity verification, mitigate unnecessary service callouts, and decrease your risk of fraudulent repair claims with seamless and secure property management software
See the Conversation with Grypp
Proof in Numbers
Booking errors
Agent adoption in 1 week
CSAT
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Deploy real-time human support across multi-property portfolios without apps or downloads in under 72 hours, with zero downtime and 100% agent adoption in one week
- Developed with security and compliance at its core, Grypp is GDPR compliant and SOC 2 Type II & ISO 27001 certified
- Conduct instant document exchange and secure e-signing to provide digital copies of contracts, maintenance logs, and repair policies
- Complete remote, virtual inspections via one- or two-way video, complete with documentation on repairs made and tenant interactions
FAQs
Can Grypp help verify tenant identity?
Yes, Grypp enables property management call centers to verify tenant identity at the start of every interaction. With VideoAssist and secure document UpLoad, your agents can complete live ID checks, verify documents, and capture biometric confirmation via GryppSign and be fully compliant with KYC regulations.
Can we guide users through service or maintenance forms?
Yes! Grypp’s Universal CoBrowse and ViewDocs allows property management agents to guide tenants through contracts, service or maintenance forms with ease – reducing errors, confusion, drop-offs, and time to completion.
Grypp’s Universal CoBrowse is ideal for guided maintenance requests enabling agents to assist tenants in navigating online portals for self-service.
VideoAssist can be used to provide remote consultations and help resolve minor issues to avoid costly on-site engineer visits – streamlining workflows for faster, more effective & cost-efficient service delivery and enhanced tenant satisfaction.
How can Grypp reduce engineer callouts and site visits?
Grypp enables real-time visual diagnostics through tools like VideoAssist, allowing agents to assess and resolve maintenance issues remotely. Many problems can be solved without dispatching an engineer – helping property teams avoid unnecessary site visits and potentially saving up to $150 per call out.
How does Grypp improve first-time fix rates?
When a site visit is necessary, visual collaboration and diagnosing the issue before dispatch using VideoAssist ensures the right engineer is dispatched with the correct knowledge, tools and parts – reducing repeat visits, customer frustration, and wasted resources. This results in lower service costs, improved first-time fix rates, and a more efficient field service operation.
How does Grypp support faster resolution of maintenance issues?
Using VideoAssist tenants can instantly show the issue using their smartphone – no app download required. This helps agents or technicians understand the situation clearly, speeding up diagnosis and reducing time to resolution for everything from leaks to appliance faults.
Can Grypp be used for virtual inspections or move-in/move-out walkthroughs?
Yes. Grypp’s visual engagement tools allow property managers to conduct virtual inspections, lease walkthroughs, and move-in/move-out reviews in real time – improving convenience for tenants while reducing travel and admin overhead.
