Healthcare Call Center Software that Feels Personal Secure and Human
Deliver Secure Visual Support Across the Patient Journey
Bridge the Gap Between Digital Health and Human Care
Grypp helps healthcare providers deliver HIPAA-compliant, real-time support that simplifies complex patient interactions – from plan selection, enrollment, entitlement and billing questions to device troubleshooting. With visual tools that humanize digital care, Grypp enhances the healthcare customer experience at every stage.
Reinventing Healthcare CX – From Confusion to Confidence in Care
Friction across the patient journey, like navigating complex plan selections, understanding medical bills, or setting up health devices remotely, often leads to confusion, stress, and repeat calls that burden your healthcare contact center.
Grypp’s healthcare call center software empowers agents with real-time visual engagement, enabling them to deliver secure, human-centered support. Agents can now guide patients step-by-step, making digital care feel personal, clear and connected… via any channel.
- Guide patients through complex enrollment and insurance forms with Universal CoBrowse
- Resolve medical device issues in real time with VideoAssist to reduce patient frustration and repeat calls
- Provide frictionless healthcare document sharing - verify and share documentation like IDs, referrals, or claims using Upload and ViewDocs
- Offer personalized, face-to-face consultations and treatment guidance via VideoCall - perfect for elderly, vulnerable and non-digital savvy patients
- Walk patients through billing statements and coverage breakdowns visually to improve first contact resolution using Universal CoBrowse
Visual Engagement Solutions for Healthcare & Medical
Improve patient satisfaction, build trust, reduce repeat calls, and streamline service delivery by making every interaction clear, compassionate, and connected.
Empower Your Care Team with Grypp
Proof in Numbers
ROI
Patient satisfaction
Call handling time
Secure, Scalable & Built for Healthcare
Grypp’s healthcare call center software helps your agents deliver better outcomes, faster. Whether it’s troubleshooting issues, or guiding patients through complex forms, Grypp empowers your team with real-time visual engagement, making digital interactions feel as effortless and personal as face-to-face service.
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing retail solutions, no heavy lifting required.
It’s quick to deploy, easy to use, and requires no downloads or installations. Patients simply click a secure link and connect instantly – across any device, from anywhere.
- We are ISO 27001 and SOC 2 Type II certified, GDPR compliant, and align with HIPAA to protect sensitive health information.
- Biometric ID verification
- Secure uploads and visual document sharing
- Public API for seamless integration
- Trusted by leading healthcare and insurance providers
- No downloads required - just click and connect
FAQs
Is Grypp compliant with HIPAA and other healthcare regulations?
Yes. Grypp’s healthcare customer experience platform is fully compliant with GDPR, we are ISO27001, and SOC 2 Type II certified. No sensitive patient data is stored and all data passing through is encrypted and handled using best-in-class security protocols to ensure privacy and compliance.
How can Grypp improve appointment scheduling workflows?
Grypp streamlines scheduling by allowing agents to visually walk patients through calendars, availability, facilities, specialists and prep instructions in real time – reducing confusion and call-backs while improving show-up rates.
How can Grypp be used for telehealth appointments?
Grypp’s healthcare call center software enhances telehealth by enabling secure, video-based check-ins, document sharing, and live troubleshooting, all without requiring patients to download any apps… an ideal complement to existing telehealth platforms.
