Retail & eCommerce Support That Feels In-Person
Elevate Retail & eCommerce Customer Experience with Real-Time, In-Store Style Service
Visual engagement that drives results
Deliver Guided, Personalized Shopping Support - Just Like In-Store
Grypp helps retail and eCommerce brands elevate their customer experience by turning traditional call center interactions into real-time visual engagements and delivering the same level of personal support customers expect in-store.
Grypp enables retailers to better manage in-store peak and seasonal staffing demands, reduce cart abandonment, speed up issue resolution, and deliver a more human, real-time retail customer experience. With tools like guided checkout support, product comparison, and visual assistance, Grypp delivers seamless, omnichannel experiences that drive conversions and build loyalty across every touchpoint.
Reinventing Retail & eCommerce CX - From Confusion to Conversion
Friction during checkout, complex processes for returns/exchanges, and fragmented customer service from seasonal spikes in demand often result in poor in-store experience, high cart abandonment, customer frustration, and high call volumes that impact your overall retail customer experience.
Grypp empowers retail & eCommerce agents with real-time visual engagement, making omnichannel customer experience truly personal. Now, agents can see the conversation and support shoppers as if they’re right beside them, no matter what channel they are using.
- Deliver personalized CX through guided in-store interactions, online guided checkout support, custom basket builds, and helping customers navigate websites with Universal CoBrowse
- Diagnose product issues visually and avoid unnecessary, costly returns with VideoAssist
- Resolve support issues quicker by enabling customers to share images of defective products instantly with UpLoad
- Replicate customizable in-store product walkthroughs with live VideoCall
- Enable customers to review and confirm terms & conditions in real time with ViewDocs
Visual Engagement Solutions Tailored for Retail & eCommerce
Boost customer loyalty, strengthen brand reputation, increase sales conversions, and improve operational efficiency with every customer interaction.
See the Conversation with Grypp
Proof in Numbers
ROI
Conversions
NPS
Flexible by Design. Standalone or Seamlessly Integrated
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing retail solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Seamlessly integrate with your existing systems with our public API
- Deploy in under 72 hours, with 100% agent adoption in one week
- Built with security at its core, Grypp is PCI DSS and GDPR compliant
FAQs
How does Grypp reduce cart abandonment?
Grypp reduces call abandonment by enabling real-time visual support during key moments in the customer journey through guided checkout support, basket builds, visual product comparison, and in-store product walkthroughs. If a shopper encounters issues at checkout… like applying a discount code, choosing delivery options, or entering payment details, agents can instantly step in using Universal CoBrowse, ScreenShare, or VideoCall to guide them through the process. This immediate, personalized assistance removes confusion, builds trust, and helps complete the purchase quickly, improving conversion rates and reducing drop-offs.
How quickly can we deploy Grypp across online and physical stores?
You can connect Grypp quickly and seamlessly via our public API or custom workflows and deploy in just 72 hours.
Can agents assist with live product comparisons or basket builds?
Yes, wherever the customer is connecting from – be it the retail store or other remote location, agents can walk shoppers through live product comparisons, basket builds, and tailored upsells/cross-sells using live video, co-browsing, media sharing, and document handling for a streamlined omnichannel experience.
Is Grypp safe for handling payment info?
Yes, Grypp is safe for handling payment information whether through your eCommerce site or using the optional GryppPay facility. It’s built with security at its core and supports PCI DSS compliant processes to ensure sensitive data, like payment card information, is always protected. Grypp uses features like masked input fields, secure visual flows, and data redaction to prevent agents from seeing or storing payment information. This ensures payments can be taken safely over phone, chat, or digital channels while maintaining full compliance and protecting customer privacy.
Does Grypp work on mobile during in-store browsing?
Yes, Grypp works seamlessly on mobile, making it ideal for supporting customers during in-store browsing or on-the-go shopping. With QR Concierge, retailers can create a seamless omnichannel experience by providing instant support when in-store staff are unavailable… customers simply scan a QR code to connect with a live agent, with no app or login required. Once connected, agents can use Grypp’s mobile-friendly visual tools like Universal CoBrowse, ScreenShare and UpLoad to guide shoppers in real time. Whether they are checking stock, navigating online checkouts, or comparing products – customers get immediate, personalized assistance right from their mobile device.
