Steer Every Conversation With Real Time Visual Support That Feels Face To Face
Accelerate Your Automotive Customer Experience with Dynamic Real Time Visual Engagement
Revolutionize Automotive Sales & Service Journeys with Visual Engagement
Grypp empowers automotive brands and dealerships to deliver a standout automotive customer experience through secure, visually guided interactions. From virtual test drives to post-sale onboarding, Grypp replaces slow, manual touchpoints with seamless, in-session support – boosting customer satisfaction, cutting costs, and accelerating deals.
Whether resolving service issues remotely or finalizing digital contracts, Grypp brings the showroom experience online – fast, personal, and friction-free
Reinventing Automotive Customer Experience – From Frustration to First-Class
The modern automotive journey is increasingly digital, but customer expectations remain as high as ever. From protracted financing processes to unclear vehicle handovers, friction costs brands and dealerships both time and revenue.
Grypp solves these challenges by letting your teams see the conversation. With real-time video, co-browsing, document handling, and guided support, your agents can close more deals, resolve issues faster, reduce callbacks and elevate the entire ownership experience.
- Finalize and close finance or lease deals securely during the session using InteractiveDocs and GryppSign
- Provide real-time visual sales support by guiding buyers through vehicle comparisons, feature packs, and financing options with Universal CoBrowse
- Let customers instantly and securely share insurance, trade-in, or ID documents using Upload
- Walk buyers or fleet managers through feature setup and app connectivity in real time with guided onboarding via ScreenShare
- Avoid unnecessary dispatches and technician calls by remotely diagnosing issues live using VideoAssist
Performance-Driven Visual Engagement for Automotive Brands
Boost sales, reduce service costs, and build long-term loyalty, at every customer touchpoint.
See the Conversation with Grypp
Proof in Numbers
Sales surge through enhanced visual engagement
AHT resolving through use of visual interaction
NPS leap – increasing sales while reducing AHT and improving CSAT
Built for Complex, High-Value Automotive Journeys
Designed for the unique needs of automotive customer experience, where complexity, compliance, and high customer expectations all collide.
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions, no heavy lifting required.
Easy to set-up with no installation or downloads needed. Whether your customers are using a computer, tablet, or mobile device, connect anywhere at any time with cross-device connectability, and simply click a link to start.
- Combine video, co-browse, document sharing, and payments in one session
- Built with security at its core, Grypp is GDPR compliant and ISO certified. We work with PCI compliant payment partners to ensure payment services comply with PCI DSS requirements.
- Seamlessly integrates with CRM, DMS, and legacy systems via public API
- Deploy in under 72 hours with zero downtime and full agent adoption
FAQs
How does Grypp help reduce “no fault found” vehicle returns?
Grypp’s VideoAssist lets service teams visually inspect issues in real time before recalling vehicles. This means fewer unnecessary service visits and lower recall costs from unverified issues.
Can customers sign finance agreements remotely and securely?
Yes. With InteractiveDocs and GryppSign, customers can review and complete finance or lease agreements during a live session – compliant with FCA, PCI DSS and GDPR standards.
What types of documents can customers upload during a session?
Customers can securely upload insurance certificates, proof of ID, trade-in paperwork, finance documents, and more using encrypted, real-time upload tools as well as form completion and signing in real time.
Is visual support available for in-car feature walkthroughs or app setup?
Absolutely. Agents can use live video and co-browse to guide new owners or fleet drivers through feature activation, app sync, and digital onboarding.
Does Grypp integrate with dealership management systems or sales CRMs?
Yes. Grypp offers flexible integration with major CRMs and DMS platforms using our public API – ensuring a smooth fit with your existing workflows.
