See the Solution
with Universal CoBrowse
Co-Browsing That Works Everywhere
Empower your agents to guide customers through webpages, checkouts, and complex journeys – securely, seamlessly, and without downloads.
What is Co-Browsing?
A real-time way for agents to visually guide customers – without sharing screens or risking privacy.
When customers struggle to navigate your website, locate what they need, or tackle complex issues… providing customer support that only tells them what to do can lead to lengthy, frustrating interactions – for both sides. That’s why you need to show them.
Grypp’s co-browsing software lets agents visually guide customers through websites, checkouts, or complex tasks in real time. Unlike basic screen sharing, it offers secure, encrypted collaboration without downloads or data exposure. Customers and agents can connect instantly across devices and industries – without hassle or technical barriers.
How Co-Browsing with Grypp Works
With 100% agent adoption in 1 week, Grypp’s co-browsing solution creates a 20% increase in conversion rates.
With no need for customers to install or download software, secure co-browsing sessions launch instantly within a browser as a shared view, enabling agents to engage with and support customers in real time.
Grypp is powerful on its own but integrating it with your existing software is fast and hassle-free. Our public API makes it easy to embed visual interactions directly into your existing solutions… no heavy lifting required.
Drive Revenue and Deliver Value
With Grypp’s Universal CoBrowse, you can transform every customer interaction into a revenue-driving opportunity while enhancing both profitability and operational efficiency. Our customers are already achieving impressive results, including:
Reduction in AHT and a 42% improvement in FCR by reducing escalations
Boost in conversations via guided basket builds, collaborative form fills, and visual upsell/cross-sell opportunities
Increase in NPS from reduced friction and greater clarity around complex tasks
YOY revenue growth
Why Grypp?
Grypp is the only visual engagement platform built for contact centers that empowers agents to not just solve problems in real time, but to visually engage customers… showing products, guiding experiences, and creating interactions that feel as personal as being face-to-face.
Grypp’s Universal CoBrowse turns talk into action… guide customers live, interact on any website, and move conversations forward visually:
- Scriptless & device-agnostic interactions
- Built-in session save & resume
- Conversion tracking on agent-led sessions
- Secure role-based access & real-time authentication
- Works across any site or journey without customer installation
- Easily integrated with other visual tools such as video, docs, and payments
Unlock Seamless Secure Customer Interactions with Grypp Universal Co-Browse
- Co-Browse any website in real-time, with no installations or downloads required
- Easily navigate and complete online forms collaboratively, reducing customer friction
- Works across all devices using Grypp’s secure virtual browser - no dependency on customer hardware or browser limitations
- Automatically masks sensitive data to ensure customer privacy
- Monitor the customer journey and provide post-session insights with page recording
- Track conversions and measure ROI directly from agent-led sessions
- Increased security with built-in session authentication and role-based access
- Seamlessly support customers through complex online processes such as applications, checkouts, or account setups
- Effortlessly deploy across teams with fully cloud-based scalable architecture
- Enable agents to save sessions for later, perfect for basket completion or abandoned journeys, and improving your conversion rates
Co-Browsing Solutions for Every Industry
Create standout customer journeys for any industry with secure and seamless co-browsing support.
Banking
Streamline account management, transactions, and loan and mortgage applications with guided assistance backed by enterprise-grade security.
Healthcare
Address patient support concerns faster, guiding them through plan selection, form filling, and invoice uploads – all while ensuring compliance and data security to boost conversions.
Insurance
Expedite policy selection, claims processing, and document verification seamlessly, all while ensuring compliance with cybersecurity and communication protocols.
Property Management
Reduce unnecessary support calls from residents with interactive troubleshooting steps.
Retail
Enhance the customer shopping experience with guided checkout support, simplified returns, and tailored upsell content.
Technology & SaaS
Guide customers through product selection and highlight relevant website sections with collaborative screen sharing to reduce confusion and support decision-making.
Telecoms
Close deals and delight customers with simplified service selection, plan comparisons, and device support – with real-time interaction and collaboration.
Travel & Hospitality
Transform the booking process and simplify reservations with seamless screen sharing to increase upgrades, excursions, and travel packages.
Utilities
Improve customer communication and support outcomes with guided tariff selection, billing inquiries, outage reports, and service requests.
FAQs
What’s the difference between screen sharing and co-browsing?
Co-browsing allows agents and customers to view and interact on a shared website in real time, without exposing unrelated tabs, apps, or private information. Screen sharing shows the entire screen, including all open windows, which can create privacy and security risks.
Is co-browsing secure?
Yes, co-browsing is highly secure! It limits access to only the shared web page masks sensitive fields (like payment card information), and requires customer permission before a session begins.
Does co-browsing require downloads?
No, co-browsing does not require any downloads or installations. Sessions launch instantly within the browser, allowing customers to connect without technical barriers or friction.
Is Grypp’s co-browsing PCI and HIPAA compliant?
Yes, Grypp’s co-browsing solution is fully PCI DSS and HIPAA compliant, ensuring secure handling of payment data and personal health information during visual support and sales interactions.
