Augmented reality for field service
More than just remote support
Reduce Truck Rolls & Field Service Costs
Seeing the issue isn’t enough. If it can’t be resolved in-session, the visit still happens.
Engineers are dispatched without context, issues go unresolved and unnecessary truck rolls continue.
Every avoidable visit adds cost, delays resolution and increases operational inefficiency.
Most AR tools stop at visibility.
Grypp reduces the need to dispatch
Grypp enables real-time diagnosis and resolution, reducing truck rolls, engineer visits and repeat issues.
Avoidable Engineer Dispatches
Increase in First Contact Resolutions
Increase in NPS
See Grypp in Action
Trusted by Leading Brands
Reduce Field Visits. Resolve Issues Remotely.
Diagnose, guide and complete tasks in one session without dispatching engineers.
Diagnose
See the issue instantly
Live video gives agents full visibility, removing guesswork before dispatch.
Resolve
Guide the fix in real time
Use AR annotations and visual guidance to resolve issues without sending an engineer.
Eliminate
Avoid the visit entirely
Complete the task in-session and eliminate unnecessary truck rolls and repeat visits.
See How Grypp Reduces Avoidable
Engineer Visits By Over 33%
See & Resolve in the Same Interaction
Voice and messaging alone leave too much room for error. Even when agents can see the issue, resolution still depends on what happens next. The challenge isn’t just visibility, it’s task completion.
Even with visual assistance, customers still need to follow instructions, provide the right information and finish the process correctly.
Most visual support tools help you identify the problem. Grypp ensures the task actually gets completed in the same interaction.
Grypp provides all the visual tools you’ll need in one platform to enhance customer engagement, boost service efficiency and most importantly allow your customers to complete tasks seamlessly
Reduce Avoidable Field Visits Today
Estimate how much you could save by reducing unnecessary engineer visits and avoidable field service costs.
Use typical values from your support operation - estimates are fine.
See how Grypp significantly reduces field service costs
See the Problem
Live Visual Support with VideoAssist
Give agents instant visibility into the issue.
Stream live video, highlight what matters and remove guesswork instantly.
What is AR & Remote Visual Assistance?
One-way video streaming that enables customers to show, not just tell.
When agents can’t see what customers are experiencing, issues take longer to resolve.
Miscommunication increases, handling times rise and unnecessary field visits become more common.
Remote visual assistance allows agents to see the issue in real time through the customer’s device. Live video and AR overlays help agents highlight key details and guide customers clearly through troubleshooting.
Most tools focus on diagnosis. Grypp goes further by helping agents guide the next steps and move the interaction toward resolution.
No downloads required. Customers connect instantly through their browser on any device.
Grypp VideoAssist
Live video with real-time AR guidance to diagnose issues faster and guide resolution clearly.
See the
Details
Verify identity and capture signatures in real time
Support doesn’t end at diagnosis.
Customers often need to confirm identity or sign documents.
Grypp brings these steps into the same session, so everything is completed quickly and correctly.
What are ID Verification & Digital Signatures?
Complete KYC and intelligent document signing in real time, not after the interaction
Relying on paperwork or separate tools for identity checks and signatures slows everything down and breaks the flow of support.
ID verification and digital signatures should happen during the interaction.
Grypp enables agents to fully verify identity, complete forms and capture signatures in real time with full audit trails and compliance built in.
No delays. No follow-ups. No disconnected workflows.
Grypp InteractiveDocs
Real-time document viewing and co-completion with smart form fields including e-signatures, dropdowns, checkboxes and free text fields
GryppSign
Secure, legally compliant e-sign capture with audit trail and timestamps.
Sign by Selfie
Biometric identity verification using facial recognition
AI-Powered ID Verification
Leverages AI models to instantly recognize ID documents and extract structured data using Optical Character Recognition (OCR)
Guide Every
Step
Co-browsing that actually completes the journey
Customers don’t drop off because they can’t see, they drop off because they get stuck.
Grypp lets agents guide actions in real time, helping customers complete forms, checkouts and key steps without confusion.
No downloads. Just progress.
What is Co-Browsing?
A real-time way for agents to visually guide customers – without sharing screens or risking privacy.
When customers struggle to navigate your website, locate what they need, or tackle complex issues… providing customer support that only tells them what to do can lead to lengthy, frustrating interactions – for both sides. That’s why you need to show them.
Grypp’s co-browsing software lets agents visually guide customers through websites, checkouts, or complex tasks in real time. Unlike basic screen sharing, it offers secure, encrypted collaboration without downloads or data exposure. Customers and agents can connect instantly across devices and industries – without hassle or technical barriers.
Complete Documents in the Moment
with ViewDocs and UpLoad
Secure and seamless document and image sharing, handled within the same interaction so nothing gets delayed or dropped.
What is Document Sharing & Uploads?
Fast and secure document sharing for compliant file collaboration with your customers
Disjointed document sharing can significantly impact how quickly you solve issues. Sending customers documents to review offline, having your agents manually present disclaimers and terms and conditions, and using external tools for customer document uploads just wastes time and resources. Grypp eliminates email chains, extra steps, and the use of third-party tools, allowing your teams to seamlessly manage document sharing and uploads in session…. resulting in faster resolutions and seamless, more efficient operations.
With embedded tools for securely viewing, sharing, and collecting documents during live sessions, Grypp ViewDocs and UpLoad replaces the email back-and-forth with real-time, interactive document handling. Ideal for contracts, supporting documents, photos, forms, and media – Grypp’s compliant document sharing and upload features enhance speed, security, and the traceability of customer-submitted materials – supporting seamless document reviews before progressing in the customer journey.
Grypp ViewDocs
In-session document viewing and navigation for sharing and managing documents
Grypp UpLoad
Real-time, secure, and simple file uploading for customers
File Merge & Preview
Combine files and view composite documents and images during live customer interactions
Keep Conversations Moving
with Integrated Real-Time Customer Messaging
Give customers a direct, real-time channel to respond, share information and complete actions in-session.
Remove delays, reduce drop-offs and keep every interaction moving toward resolution.
What is Customer Communications?
Easy-to-use, real-time customer communication tools for seamless messaging, feedback and follow-up
Relying on traditional email follow-ups or separate survey platforms creates friction in the customer feedback loop; slowing down responses and limiting your ability to act on real insights. Without timely input, it’s harder to measure satisfaction, resolve concerns, and improve service.
Grypp’s customer communication tools transform that process with a fully integrated suite of real-time customer messaging, alerts, and experience feedback tools built directly into your visual engagement environment. Agents can initiate chat-based customer support, send customizable notifications, and collect post-interaction surveys – all without switching platforms or disrupting the conversation.
These tools make it simple to gather in-the-moment feedback, prompt customers with relevant surveys, and track experience ratings immediately after a visual session. With Grypp, your follow-up isn’t just faster – it’s smarter, seamless, and fully embedded in your service experience.
Grypp Messenger
Real-time chat interface within a visual session on any device
Grypp PushNotifications
In-session reminders or prompts for next steps sent directly to customers devices
Grypp Experience Rating
Instant star-based customer feedback at the end of any conversation
Grypp Surveys
Optional integrated and embedded surveys for deeper customer feedback
Don't Send Customers Away
with In-App Support
Every time a customer leaves your app you risk drop-off, delay ›and lost revenue.
Keep them in-session, guide every step and complete the journey in real time.
What is In-App Visual Support?
Real-time in-app visual guidance that resolves user issues instantly.
Even the best apps can frustrate users, leading to churn, abandoned transactions, and lost revenue. Grypp In-App Support lets users get live, visual help instantly – without leaving your app.
Grypp’s In-App Visual Support feature turns your mobile app into a real-time visual support channel. Users can start live sessions instantly, connecting with agents who guide them visually using AR annotations, laser pointers, and step-by-step instructions – without taking control of the device or interacting directly within the user’s app.
By providing clear, in-app guidance, you can reduce frustration, prevent errors, and eliminate abandoned workflows. Support teams can resolve issues faster, increasing first contact resolution (FCR) and reducing average handle time (AHT). Analytics capture insights from invisible issues, helping you improve app flows before users encounter problems. The result – higher user confidence, retention, and satisfaction… and lower support costs.
Grypp In-App Support
Seamless, live in-app guidance that reduces churn, cuts friction, and improves outcomes.
Stop Guessing.
Start Showing.
with VideoCall & ScreenShare
When agents can’t see what’s happening, conversations stall and issues drag on.
Add video and screen sharing to guide customers clearly and resolve faster.
What are Video Calls & Screen Sharing?
Personalized and configurable face-to-face support between your agents and your customers.
Limiting your virtual support options to just voice and messaging creates friction between your agents and your customers. Stop talking around problems – see and solve them instantly with face-to-face support and resolve complex issues virtually.
By allowing your customers to interact with your agents through video calls and screen sharing, you humanize your CX and see what your customers see. Grypp combines video calls and screen sharing in a unified, install-free experience, creating a shared workspace to collaborate, troubleshoot issues effectively and guide customers through complex support situations visually – creating seamless and convenient customer engagement.
Grypp VideoCall
One-way video streaming with real-time augmented reality annotation tools
Grypp ScreenShare
Flexible screen collaboration with snapshots
Start Remote Support Instantly
with Customer-Initiated Touchpoints
Let customers instantly connect through links and QR codes, with no friction or delays.
Get them into the right journey faster, and start resolving immediately.
What are Customer-Initiated Touchpoints?
Instant, customer-initiated support accessed via links and QR codes.
Don’t settle for static, one-dimensional support that leads to drop-offs, low engagement, and fragmented CX. Empower customers with dynamic, self-initiated sessions that are fast to deploy, easy to scale, and designed to deliver a consistent, high-quality service across both physical and digital channels.
Grypp’s customer-initiated touchpoints make it easy for customers to start visual conversations directly from emails, product packaging, web pages, print material and in-store POS. With a simple link click or a QR code scan they can instantly connect – no calls or wait times. Whether it’s exploring products, asking questions, or getting guidance, Grypp turns any digital or physical space into a launchpad for real-time, high-impact engagement that drives action and sales conversions.
Grypp OneClick Concierge
Real-time concierge support with the click of a button, launched through email, SMS, or embedded link
Grypp QR Concierge
Instant customer-initiated support accessed through QR codes – no app or login needed
See What's Actually Been Resolved
with Smarter Contact Center Reporting
Track what happens inside every interaction. Not just outcomes, but how issues get solved.
Identify bottlenecks, improve workflows and increase first-time resolution.
What is Contact Center Reporting?
Contact center reporting tools that help you categorize, track, and understand customer insights
Inadequate contact center reporting tools lead to gaps in operational efficiency and agent performance; allowing customer pain points to slip through the cracks. Unlock deeper visibility into agent behavior, customer trends, and communication channel performance with powerful visual engagement reporting that drives smarter, data-backed business decisions.
Grypp’s contact center reporting tools provide unparalleled insight into customer interactions. With built-in analytics and session tagging you can accurately track every conversation across all visual touchpoints, including video calls, co-browsing, screensharing, messaging, document uploads, and concierge services.
Gain access to valuable data without the heavy lifting of complex integrations. Use these insights to significantly improve quality assurance, support continuous improvement initiatives, enhance KPI analysis, and empower more informed strategic decision-making.
Grypp Tagging & Reporting
Label and categorize visual sessions with tags by topic, resolution, sentiment, or channel
Real-Time Dashboards
Monitor contact center performance data across agents, teams, features, and time
Custom Filters & Exports
Create targeted views or shareable reports to measure volume by tag, agent handling specific issues, or regional trends